2nd Line IT Support Engineer: Windows Server & VMware

Clear Point Group; Newton Aycliffe; On-site; GBP 30,000 - 40,000; Full time

Job summary

An IT Managed Services company in the United Kingdom is seeking a 2nd Line IT Support Engineer to join their Helpdesk team. The role involves supporting customers through troubleshooting Windows Server and Active Directory issues, meeting response and resolution targets. The ideal candidate will have at least 3 years of experience in a Service Desk environment and strong interpersonal skills, with the ability to work under pressure and prioritize tasks. Key technical skills include Windows Server, Office 365, and VMware.

Qualifications

• Minimum 3 years in a technical Service Desk role supporting users.
• Experience with Windows Server, Active Directory, Group Policy.
• Ability to work under pressure and prioritize tasks.

Responsibilities

• Act as the primary contact on the IT helpdesk.
• Meet SLA response and resolution targets.
• Troubleshoot and support IT issues for customers.

Skills

Interpersonal skills

Troubleshooting

Customer service

Active Directory

Windows Server

Office 365

VMware

Tools

Symantec Backup Exec

Veeam

Remote management software

Job description

An IT Managed Services company in the United Kingdom is seeking a 2nd Line IT Support Engineer to join their Helpdesk team. The role involves supporting customers through troubleshooting Windows Server and Active Directory issues, meeting response and resolution targets. The ideal candidate will have at least 3 years of experience in a Service Desk environment and strong interpersonal skills, with the ability to work under pressure and prioritize tasks. Key technical skills include Windows Server, Office 365, and VMware.