2nd Line IT Support Engineer: Windows & Intune Pro

Adecco; England; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading consultancy organisation is seeking a skilled 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. In this on-site role, you will resolve second-line incidents, handle user requests, and engage with project tasks. The ideal candidate possesses strong technical skills with Windows 10/11 and networking concepts, along with a commitment to delivering excellent service and achieving high customer satisfaction. Join us to make a difference in user support.

Qualifications

• Hands-on experience with Microsoft Windows 10/11 and Intune.
• Solid understanding of desktop and laptop hardware.
• Basic administration knowledge of SCCM (MECM) and Active Directory.

Responsibilities

• Resolve second-line incidents within defined SLAs.
• Complete user requests in a timely manner.
• Maintain escalations at less than 2% per month.
• Achieve CSAT scores of 4.5/5 or higher for incidents handled.

Skills

Hands-on experience with Microsoft Windows 10/11 and Intune

Solid understanding of desktop and laptop hardware

Basic administration knowledge of SCCM (MECM) and Active Directory

Working knowledge of networking concepts

Familiarity with security tools, especially disk encryption using BitLocker

Job description

A leading consultancy organisation is seeking a skilled 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. In this on-site role, you will resolve second-line incidents, handle user requests, and engage with project tasks. The ideal candidate possesses strong technical skills with Windows 10/11 and networking concepts, along with a commitment to delivering excellent service and achieving high customer satisfaction. Join us to make a difference in user support.