2nd Line IT Support Engineer — Onsite & Remote (Azure/AD)

Nominate Recruitment; Belfast; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable IT Solutions Company in Belfast is seeking a Level 2 Managed Services Support Engineer. The role involves providing 2nd line support, managing IT infrastructure, and ensuring optimal performance and adherence to KPIs and SLAs. The ideal candidate should have 2+ years of IT support experience, excellent knowledge of Windows Server, Microsoft Azure, and Active Directory. Competitive salary range of £30k-£35k and a full driving licence required.

Qualifications

• At least 2+ years in an IT Support role, preferably with MSP experience.
• Excellent experience with Windows Server and Desktops.
• Extensive knowledge of Microsoft Azure and Microsoft Office 365.

Responsibilities

• Provide 2nd line support service to ensure optimal IT equipment performance.
• Manage workload and prioritize tickets while meeting SLAs.
• Perform regular maintenance and patching of infrastructure.

Skills

Helpdesk

I.T Support

MS Azure

Tools

Windows Server

Microsoft Azure

Microsoft Office 365

Active Directory

DNS

DHCP

Group Policy

Job description

A reputable IT Solutions Company in Belfast is seeking a Level 2 Managed Services Support Engineer. The role involves providing 2nd line support, managing IT infrastructure, and ensuring optimal performance and adherence to KPIs and SLAs. The ideal candidate should have 2+ years of IT support experience, excellent knowledge of Windows Server, Microsoft Azure, and Active Directory. Competitive salary range of £30k-£35k and a full driving licence required.