2nd Line IT Support Engineer – Leeds MSP

Working Solutions Recruitment; Leeds; On-site; GBP 32,000 - 35,000; Full time

Job summary

A company providing IT staffing solutions is seeking a 2nd Line IT Support Engineer in Leeds. This role involves delivering exceptional Tier 1 and Tier 2 support, managing client systems, and providing technical guidance. Ideal candidates will have knowledge of Windows and macOS, networking experience, and familiarity with cloud platforms. The position offers a salary of £32K to £35K and opportunities for a dynamic work environment.

Qualifications

• Strong knowledge of Windows 10/11 and macOS.
• Hands-on experience with LAN/WAN/Wi-Fi networking.
• Experience with cloud platforms such as Office 365 or AWS.

Responsibilities

• Deliver professional Tier 1 and Tier 2 support.
• Take ownership of incidents and service requests.
• Manage and document ticket queues actively.

Skills

Knowledge of Windows 10/11

Hands-on experience with LAN/WAN/Wi-Fi networking

Experience with cloud platforms

Advanced problem-solving skills

Exceptional communication skills

Job description

A company providing IT staffing solutions is seeking a 2nd Line IT Support Engineer in Leeds. This role involves delivering exceptional Tier 1 and Tier 2 support, managing client systems, and providing technical guidance. Ideal candidates will have knowledge of Windows and macOS, networking experience, and familiarity with cloud platforms. The position offers a salary of £32K to £35K and opportunities for a dynamic work environment.