2nd Line IT Support Engineer — Growth & Enterprise Tech

YOURRECRUIT LIMITED · 07364602; Redhill; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading managed service provider in Redhill is seeking a skilled 2nd Line Support Technician. This role involves handling complex support tickets, troubleshooting issues across a diverse tech stack, and collaborating with various teams. The ideal candidate should have experience in an MSP environment, strong problem-solving capabilities, and excellent customer service skills. Attractive perks include company laptop, performance bonuses, and opportunities for ongoing training and career advancement.

Benefits

Company laptop

Performance-based bonus

22 days holiday (rising to 25 with service)

Ongoing training & certifications

Regular team social events

Genuine career progression

Qualifications

• Experience in 2nd Line support in an MSP.
• Strong communication skills and customer-focused approach.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Handle 2nd line technical queries via phone, email, and ticketing systems.
• Resolve issues efficiently and ensure customer satisfaction.
• Support various Microsoft environments and collaborate with teams.
• Contribute to customer onboarding and project work.

Skills

2nd Line support

Technical confidence in Microsoft ecosystems

Networking and infrastructure knowledge

Problem-solving skills

Customer service skills

Tools

Windows Server

Active Directory

Hyper-V

VMware

Citrix

RDS

Veeam

Job description

A leading managed service provider in Redhill is seeking a skilled 2nd Line Support Technician. This role involves handling complex support tickets, troubleshooting issues across a diverse tech stack, and collaborating with various teams. The ideal candidate should have experience in an MSP environment, strong problem-solving capabilities, and excellent customer service skills. Attractive perks include company laptop, performance bonuses, and opportunities for ongoing training and career advancement.