2nd Line IT Support Engineer — EUC, Networking & Security

Experis - ManpowerGroup; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A technology recruitment agency is seeking a 2nd Line Support Engineer in London to manage IT support for staff. This full-time, permanent role involves resolving technical issues, maintaining IT infrastructure, and ensuring security. Candidates should possess excellent communication skills and a keen interest in new technologies. Key responsibilities include troubleshooting, documentation, and user training, with a requirement to stay updated on emerging technologies. Ideal for those eager to advance their IT career.

Qualifications

• Strong communication abilities to explain technical concepts.
• Experience in an ITSM environment is preferred.
• Proactive in learning new technologies and skills.

Responsibilities

• Manage and resolve IT tickets within defined SLAs.
• Provide technical support for hardware and software issues.
• Install and maintain IT hardware and software.

Skills

Excellent communication and interpersonal skills

Ability to troubleshoot hardware and software issues

Proven experience in ITSM environments

Keen interest in learning new technologies

Passion for process improvement

Tools

Google Workspace

Microsoft Office 365

Jira

Confluence

GCP

Azure

AWS

Job description

A technology recruitment agency is seeking a 2nd Line Support Engineer in London to manage IT support for staff. This full-time, permanent role involves resolving technical issues, maintaining IT infrastructure, and ensuring security. Candidates should possess excellent communication skills and a keen interest in new technologies. Key responsibilities include troubleshooting, documentation, and user training, with a requirement to stay updated on emerging technologies. Ideal for those eager to advance their IT career.