2nd Line IT Support Engineer - Desktop & Network

Planet Recruitment; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable recruitment agency in Bournemouth is seeking a 1/2nd Line Support Engineer to provide technical support. Candidates should have proven experience in similar roles and solid knowledge of IT operations. The position offers a salary between £25,000 and £30,000 annually. This is an excellent opportunity for individuals who are self-motivated and able to work independently, with a focus on customer service.

Qualifications

• Proven experience working as a 1st / 2nd line support engineer or in a similar technical support role.
• Solid knowledge of Microsoft Office Suite.
• Experience troubleshooting hardware and software issues.

Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Troubleshoot and diagnose technical problems related to IT equipment.
• Escalate complex technical issues to the appropriate teams.

Skills

Problem-solving

Communication skills

Customer-oriented approach

Knowledge of Windows and macOS

Familiarity with network technologies

Active Directory

Ability to work independently

Education

Relevant certifications (e.g., Microsoft 365 Fundamentals)

Job description

A reputable recruitment agency in Bournemouth is seeking a 1/2nd Line Support Engineer to provide technical support. Candidates should have proven experience in similar roles and solid knowledge of IT operations. The position offers a salary between £25,000 and £30,000 annually. This is an excellent opportunity for individuals who are self-motivated and able to work independently, with a focus on customer service.