2nd Line IT Support Engineer

MCS Group; Magherafelt; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading Managed Service Provider is seeking a 2nd Line IT Support Engineer in Magherafelt. You will engage with clients directly and provide expert IT support across various environments, focusing on Microsoft 365 and networking. The role offers competitive salary up to £40,000, along with professional development through funded certifications and a supportive office environment.

Benefits

£30,000 - £40,000 salary

30 days' annual leave

Pension and private healthcare

Funded certifications

Structured progression pathway

Qualifications

• Strong experience in IT Support (2nd line or strong 1st/2nd hybrid).
• Excellent communication and client-facing skills.
• Must hold a full UK driving licence and own transport.

Responsibilities

• Provide 2nd line IT support to clients remotely and onsite across Mid Ulster and NI.
• Diagnose and resolve hardware, software, and network issues.
• Manage and support Microsoft 365 and Windows Server environments.

Skills

Microsoft 365

Windows Server

Firewalls

Dell infrastructure

VMware

Hyper-V

Job description

Overview

A leading Managed Service Provider in Mid Ulster is seeking a 2nd Line IT Support Engineer to join their expanding technical team. The successful candidate will deliver high-quality IT support and project delivery across Microsoft 365, networking, servers, and security environments. This role is ideal for someone confident engaging with clients face-to-face, technically curious, and looking for a business that invests heavily in professional development and certifications.

Responsibilities

• Provide 2nd line IT support to clients remotely and onsite across Mid Ulster and NI.
• Diagnose and resolve hardware, software, and network issues.
• Manage and support Microsoft 365 and Windows Server environments.
• Support firewall and networking configurations using Fortinet/FortiGate and Dell technologies (training provided).
• Maintain accurate documentation using internal PSA and IT management systems.
• Contribute to virtualised infrastructure (VMware / Hyper-V).
• Deliver an exceptional client experience through professional communication and proactive support.

Required Experience & Skills

Strong experience in IT Support (2nd line or strong 1st/2nd hybrid). Confident supporting Microsoft 365 environments. Solid networking knowledge - DNS, DHCP, LAN/WAN, VPNs, etc. Excellent communication and client-facing skills. Must hold a full UK driving licence and own transport.

Desirable

• Experience with Dell infrastructure, Fortinet/FortiGate, VMware / Hyper-V.
• Familiarity with tools such as Acronis Cyber Protect, ConnectWise, Halo PSA, IT Glue, or NinjaOne.
• MSP or customer-facing IT background preferred.

Benefits & Progression

£30,000 - £40,000 DOE
30 days' annual leave (including birthday off)
Pension + private healthcare from day one
Funded Microsoft, Fortinet, and Dell certifications
Structured progression pathway and technical development
Professional, modern office environment

Ideal Candidate Profile

• Based within a commutable distance of Magherafelt/Mid Ulster
• Confident, professional, and client-facing
• Technically strong in Microsoft 365 & networking
• Keen to grow through certifications and hands-on project work

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs

Skills: Microsoft 365, Windows Server, firewalls, Dell infrastructure, VMware, Hyper-V