2nd Line IT Support Engineer

VIQU IT; Essex; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT solutions provider in the UK is looking for a 2nd Line IT Support Engineer to provide technical support for a client in the medical sector. The role requires 3+ years in IT support, proficiency in Microsoft and Mac OS, and skills in virtualization and cloud services. Strong communication and customer service skills are essential. Competitive salary of up to £30,000.

Benefits

Referral fee up to £1,000

Qualifications

• 3+ years in an IT support role with robust 2nd line support capabilities.
• Proficient in Microsoft Server operating systems and associated technologies.
• Experience with Virtualisation and cloud services.

Responsibilities

• Provide first and second-line technical support and maintenance.
• Document incidents and service requests.
• Resolve support issues while maintaining customer satisfaction.

Skills

2nd line support capabilities

Microsoft Server operating systems

Virtualisation technologies (VMware)

Cloud services (Azure, Exchange, SharePoint, OneDrive)

Basic networking knowledge (TCP/IP)

Communication abilities

Job description

Overview

2nd Line IT Support Engineer

Cambridge

Up to £30,000

VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology.

They are seeking a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for one of their clients in the medical industry. As the 2nd Line IT Support Engineer, you will be responsible for documenting incidents and service requests, resolving support issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards.

Responsibilities

• Provide first and second-line technical support and maintenance on-site for a client in the medical industry.
• Document incidents and service requests, and track progress to resolution.
• Resolve support issues and maintain high customer satisfaction and consistent service delivery standards.
• Ensure service levels and targets are met.

Essential Requirements

• 3+ years in an IT support role with robust 2nd line support capabilities, including diagnosing and resolving issues on both Microsoft and Mac operating systems.
• Proficient in Microsoft Server operating systems and associated technologies such as Windows Server, Windows Desktop, Office 365, and Active Directory, including implementation and administration of AD, GPO, and RDS.
• Experience with Virtualisation technologies (VMware).
• Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive.
• Experience with Intune and implementing IT solutions, along with basic networking knowledge and an understanding of switches, firewalls, TCP/IP, and routing.
• Excellent communication abilities with exceptional VIP support capabilities.

Application

To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (url removed).

Referral

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).