2nd Line IT Support Engineer

Chalkline; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology solutions provider in Borehamwood seeks a passionate 2nd Line IT Support Engineer. You will deliver exceptional support using cutting-edge Microsoft technologies, work in a close-knit team, and develop your skills continuously. Ideal candidates have 3-5 years of experience in IT support and a strong grasp of Microsoft 365 and Azure. Experience includes troubleshooting, mentoring, and contributing to ongoing innovations.

Benefits

20 days holiday plus bank holidays

Bupa Cash plan

4% Pension contribution

Stock options

Private Health Insurance

Free parking

Qualifications

• 3-5 years of experience in an IT support or systems role.
• Strong working knowledge of Microsoft 365 and Azure.
• Excellent written and verbal communication skills.

Responsibilities

• Providing excellent 2nd line technical support to clients.
• Acting as an escalation point for the 1st line support team.
• Troubleshooting issues across a wide range of systems and technologies.

Skills

Microsoft 365

Microsoft Azure

Microsoft Entra

Intune

Windows Server (2016 / 2019 / 2022)

Active Directory

Windows networking

Basic routing

Switching

Firewall rules

Printer support

Job description

2nd Line IT Support Engineer

Location: Borehamwood, WD6 1JD
Salary: £30K £40K per annum, DOE + Excellent Benefits!
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service

At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business!

We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client.

Our commitment doesn t stop at our customers. We re just as focused on our team!

If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.

We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood.

You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses.

You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation.

In addition to this, as our 2nd Line IT Support Engineer you will be responsible for:

• Providing excellent 2nd line technical support to our clients
• Acting as an escalation point for the 1st line support team
• Troubleshooting issues across a wide range of systems and technologies
• Working on projects involving Microsoft 365, Azure, Intune and more
• Assisting with research and development of new services and solutions

Your Experience & Skills

We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of:

• Microsoft 365
• Microsoft Azure
• Microsoft Entra
• Intune
• Windows Server (2016 / 2019 / 2022)
• Active Directory
• Windows networking
• Basic routing, switching, and firewall rules
• Printer support and troubleshooting

You ll also need:

• Excellent written and verbal communication skills
• A strong customer-focused attitude
• A proactive, can-do approach to problem-solving

Why Join Chalkline

• Work with the latest Microsoft technologies
• Gain industry-recognised certifications
• Be part of a friendly, supportive team that values quality and professionalism
• Receive continuous learning and development opportunities
• Make a real impact in a growing business

Plus free parking, training programmes and much more!

If you feel you have the skills and experience to be successful in this role then click on APPLY today!

No agencies please.