2nd Line IT Support Engineer

Mackenzie Jones IT; City Of London; On-site; GBP 34,000 - 40,000; Full time

Job summary

An educational support provider in London is seeking a 2nd Line IT Support Engineer to assist up to 90 end users, primarily teachers and students. The role involves configuring a range of devices including MacOS, Windows, and Chromebooks. Suitable candidates should have experience in the education sector and be proficient in support roles. The position offers a competitive salary, a comprehensive benefits package, and an onsite working environment.

Benefits

27 Days Holiday + Bank Holidays

Pension Scheme

Free School Lunches

Training

Qualifications

• Education sector experience preferred.
• Support for various IT devices in classrooms.
• Experience with end-user hardware provisioning.

Responsibilities

• Support Teachers & Students - up to 90 end users.
• Configure MacOS, iPad OS, Chromebooks & Windows 11.
• Manage and develop IT Security & Compliance Policies.
• Manage 3rd Party Suppliers efficiently.

Skills

2nd Line IT Support

Google Workspace Administration

MDM - JAMF or Intune

MacOS & iOS support

Windows 10/11 support

Basic Networking

Excellent communication skills

Organizational skills

Job description

2nd Line IT Support Engineer. £40k + Benefits Package. Chiswick, London. Permanent.

Onsite - Monday to Friday - 8.30am to 4.30pm.

Must be Eligible to work in the UK.

Education Sector experience preferred

Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students - up to 90 end users. An external MSP will provide 3rd Line Support - the role holder will also partner with the external MSP.

This is a standalone role at the School.

Role

• 2nd Line Support - Support Teachers & Students - up to 90 end users.
• Configuration of - MacOS, iPad OS, Chromebooks & Windows 11.
• Google Workspace for Education - Administration.
• MDM - JAMF or Intune etc - Set up Mobile Devices.
• Support IT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc.
• Imaging of Workstations & Laptops.
• Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis.
• Managing end-user hardware provisioning, updates, security, connectivity.
• Supporting Infrastructure Network Switches, Domain Controller & Firewalls.
• Managing 3rd Party Suppliers - ensure cost efficient procurement of hardware & services.
• Asset Management - Assist with the Inventory Management of software licenses, software, hardware & IT supplies.
• Managing, maintaining and developing IT Security & Compliance Policies.
• Align to school procedures and Health & Safety polices.
• Support with the smooth running & development of the IT department.

Technical Skills Required

• 2nd Line IT Support Engineer.
• Education Sector experience preferred.
• MDM - JAMF or similar InTune etc.
• MacOS & iOS devices - support experience.
• Google Workspace - Office & Email Support.
• Support of End User Devices iPhone & iPad.
• Windows 10/11 - support experience.
• Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
• Hardware & Software support - installation & deployment.
• IP Telephone support.
• Antivirus & Anti-Spam support.
• Network Printer support.
• Basic Networking - Network Connectivity, Domian Controllers, Internet Access, Email, etc.
• Basic Networking - TCP/IP, DNS, VLAN, VPN, SSL & IPSec, Switches, Routers, Wi-Fi Aps.
• Basic Understanding - issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc.
• Good organizational skills, combined with a proactive approach.
• Excellent communication skills.

Working Hours: Onsite Role - 8:30am - 4:30pm - with some flexibility to work from home during school holidays.

Benefits Package: 27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training.