2nd Line IT Support Engineer

Integral Recruitment Ltd; City Of London; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

A growing London-based MSP seeks a talented 2nd Line IT Support Engineer for a hybrid role. You will provide 1st and 2nd line support, troubleshoot technical issues, and maintain documentation. The ideal candidate has hands-on experience with Windows and macOS, LAN/WAN networking, and cloud platforms. This position offers benefits like ongoing training, bonuses, and a supportive team environment, making a genuine impact in the tech field.

Benefits

Hybrid flexibility

Ongoing training and certifications

Annual bonus

Regular team lunches

Qualifications

• Strong hands-on experience with Windows 10/11 and macOS.
• Solid understanding of LAN/WAN/Wi-Fi networking.
• Proficiency in Windows Server 2012/2016/2019 and Active Directory.

Responsibilities

• Deliver 1st & 2nd line technical support professionally.
• Troubleshoot hardware, software, networking issues.
• Maintain accurate client and system documentation.

Skills

Windows 10/11

macOS

LAN/WAN/Wi-Fi networking

Active Directory

Windows Server

cloud platforms

troubleshooting skills

customer service orientation

Tools

Microsoft Exchange

DNS

DHCP

VoIP

TCP/IP networking

Job description

Overview

2nd Line IT Support Engineer London Bridge, SE1 Hybrid (1 week office / 1-week WFH) £38,000 £42,000 + training + bonus + perks

Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They re all about great service, teamwork and continuous improvement and they re looking for a talented 2nd Line IT Support Engineer to join the journey.

Responsibilities

• Delivering 1st & 2nd line technical support with professionalism and pace
• Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
• Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
• Managing tickets and resolving issues within SLAs
• Maintaining accurate client and system documentation
• Recommending improvements and contributing to IT projects and rollouts

Qualifications

You re confident, curious and customer-focused, with:

• Strong hands-on experience with Windows 10/11 and macOS
• Solid understanding of LAN/WAN/Wi-Fi networking
• Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
• Knowledge of PC setup, TCP/IP networking and system configuration
• Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure

Benefits

• Hybrid flexibility split your time between home and their London Bridge office
• Supportive, close-knit technical team
• Real responsibility and client contact
• Ongoing training and certifications
• Annual bonus, staff treats, and regular team lunches

If you re ready to take the next step and make a genuine impact in a collaborative, growing MSP apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.