2Nd Line It Support Engineer

GK Recruitment; Bury; On-site; GBP 23,000 - 33,000; Full time

Job summary

A recruitment agency in the UK is seeking a skilled IT Technician to join a busy support and project team. This full-time, permanent role involves providing both remote and on-site IT support. Ideal candidates will have experience with Managed Service Providers and technologies such as Windows Server and Microsoft Azure. The salary ranges from £23,500 to £33,000 per year and offers a chance to work with cutting-edge technologies in a supportive environment.

Qualifications

• Experience working with Managed Service Providers or Microsoft Partners.
• Strong communication skills for both technical and non-technical users.

Responsibilities

• Providing remote and on-site IT support to clients.
• Managing and resolving helpdesk tickets efficiently.
• Delivering project-based work, including system installations and migrations.

Skills

Windows Server

Virtualisation

Microsoft Azure

Microsoft 365

Azure AD

Intune Endpoint Manager

PC troubleshooting

Server hardware installations

Job description

We are seeking a skilled IT Technician to join our busy support and project teams.

This role involves a mix of helpdesk support and on-site project work, providing an excellent opportunity to develop your expertise across various technologies.

About You:

We are looking for candidates with experience working for a Managed Service Provider (MSP) or a Microsoft Partner. Depending on expertise, multiple positions are available.

Key Responsibilities:

• Providing remote and on-site IT support to clients
• Managing and resolving helpdesk tickets efficiently
• Delivering project-based work, including system installations and migrations
• Meeting SLAs and following established support procedures
• Communicating effectively with both technical and non-technical users
• Liaising with leading vendors, including Microsoft, Dell, HP, Acronis, and Sophos

Technical Skills & Experience:

• Experience with some or all of the following technologies would be advantageous: Windows Server, Virtualisation, and Microsoft Azure
• Microsoft 365 (SharePoint, Exchange Online, Teams)
• Azure & M365 features (Azure AD, Virtual Machines, Intune Endpoint Manager)
• Security & networking (firewalls, anti-virus, MDR deployment and maintenance)
• PC & Server hardware (troubleshooting and installations)

What We're Looking For:

• Methodical and detail-oriented approach to troubleshooting
• Ability to manage and prioritise multiple tickets independently
• Strong communication skills - capable of explaining technical solutions clearly to clients
• A proactive and problem-solving mindset

This is an exciting opportunity to be part of a fast-paced and supportive team, working with cutting-edge technologies.

If you are passionate about IT and eager to grow your career, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: £23,500.00-£33,000.00 per year