2nd Line IT Support Analyst (Contract) – Life Sciences Tech

CK Group; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking an IT Support Analyst 2nd Line Support in Bournemouth. The role involves troubleshooting user issues, providing guidance to junior staff, and ensuring IT policy compliance. Applicants should possess a Bachelor's degree in Computer Science and relevant experience in network environments. The position offers a competitive daily rate and is on a contract basis for 6 months.

Qualifications

• Bachelor's degree in a relevant field is essential.
• Experience with PC software in networked environments.
• Knowledge of system and network administration standards.

Responsibilities

• Recreate and resolve user problems to recommend improvements.
• Adhere to IT policies and ensure conformance with standards.
• Provide guidance to Service Desk staff.
• Recommend procedures to enhance end-user satisfaction.

Skills

Problem resolution

Communication

Creativity in solutions

Knowledge of Microsoft technologies

Verbal and written communication skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft operating systems and applications

Microsoft server technologies

Job description

A leading technology solutions provider is seeking an IT Support Analyst 2nd Line Support in Bournemouth. The role involves troubleshooting user issues, providing guidance to junior staff, and ensuring IT policy compliance. Applicants should possess a Bachelor's degree in Computer Science and relevant experience in network environments. The position offers a competitive daily rate and is on a contract basis for 6 months.