2Nd Line IT Support

Countrystyle Recycling; Sittingbourne; On-site; GBP 35,000; Full time

Job summary

A UK-based recycling company is seeking a 2nd Line Support technician for full-time and permanent work. The role involves providing technical support across various sites, managing IT infrastructure, and ensuring compliance with regulations. Ideal candidates should have a full UK driving licence. Salary is £35,000 per annum, with a 40-hour work week from Monday to Friday. Join a team committed to innovation and outstanding customer service.

Qualifications

• Full UK Driving licence and access to a vehicle for occasional travel to other sites.
• Experience in maintaining IT systems and resolving general workplace IT issues.

Responsibilities

• Provide technical support across all sites and contracts including desktop and server infrastructure.
• Deliver IT projects, ensuring thorough testing.
• Monitor and maintain the network and printer outsourcing contract.
• Coordinate compliance with IT and GDPR regulations.
• Document all IT processes accurately.

Skills

Technical support

Server management

Networking

Documentation

Customer service

Job description

Job Title: 2nd Line Support

Location: Ridham Dock Road, Sittingbourne and other sites in the southeast as required

Salary: £35,000 per annum

Job type: Full Time, Permanent

Working Hours: 40hrs, Monday - Friday

Overview

Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission.

About the role

To provide technical support across all sites and contracts including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.

Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required.

Key Responsibilities

• Maintain systems, resolving any general workplace IT issues
• Deliver IT projects, such as new workflow, including carrying out of testing
• Maintenance of Company hardware, including the set up or replacement of computers, monitors and tablets
• Monitoring of the network for all sites
• Monitor all telephone contracts for landlines, mobiles, data and driver terminals
• Monitor and maintain our printer outsourcing contract
• Provide the interface with suppliers of weighbridge, CCTV, Clocking-in machines, ANPR cameras and other ancillary services
• Defect monitoring of CCTV equipment across all sites and contracts
• Co‑coordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR)
• Manage and maintain good quality, accurate documentation on all IT processesHello