2nd Line IT Engineer — Hybrid, Customer-Focused

Atlas Recruitment Group ltd; Maidstone; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency is seeking a 2nd Line Engineer based in Maidstone to provide high-quality IT support. In this role, you will resolve issues and keep systems running smoothly, working closely with users. Ideal candidates will have 2+ years in IT support, expertise in Active Directory and Microsoft 365, and possess strong troubleshooting skills. This position offers a hybrid working model with opportunities for growth in a collaborative environment.

Qualifications

• 2+ years in a 2nd line IT support role.
• Strong understanding of Active Directory, Microsoft 365, and Windows Server.
• Solid skills in Windows, networking, and troubleshooting.
• Confident communicator with a customer-first mindset.

Responsibilities

• Resolve escalated tickets and support on-site.
• Learn new tech and contribute to service improvements.
• Maintain smooth operations and keep systems running.

Skills

Active Directory

Microsoft 365

Windows Server

Troubleshooting

Customer communication

Job description

A recruitment agency is seeking a 2nd Line Engineer based in Maidstone to provide high-quality IT support. In this role, you will resolve issues and keep systems running smoothly, working closely with users. Ideal candidates will have 2+ years in IT support, expertise in Active Directory and Microsoft 365, and possess strong troubleshooting skills. This position offers a hybrid working model with opportunities for growth in a collaborative environment.