2nd Line Infrastructure Engineer

Leidos, Inc.; Huntingdon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technical support company in the UK is seeking a skilled individual for a role that involves providing technical support across various environments. You will be responsible for both project-related and ongoing operational support while creating and maintaining essential technical documentation. The ideal candidate will have strong knowledge in virtualization, Windows and Linux environments, and excellent problem-solving and communication skills. Competitive benefits include a contributory pension scheme and private medical insurance.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Access to Flexible Benefits

Dynamic Working

Qualifications

• Excellent knowledge of Virtualized Environments such as VMware and Hyper-V.
• Strong knowledge of Windows Server Environments from Server 2008 - 2022.
• Strong Linux administration skills including Ubuntu / CentOS.
• Good knowledge of networking technologies including load balancing and firewalls.
• General knowledge of Microsoft stack technologies including Office365 and Power BI.
• Experience producing and updating high-quality technical documentation.
• Knowledge of helpdesk-based ticketing systems.
• ITIL3 or ITIL 4 Foundation level or above.

Responsibilities

• Provide technical support for both project activities and operational tasks.
• Contribute to the creation and maintenance of technical documentation.
• Provide remote and on-site support, including out-of-hours on-call support.

Skills

Knowledge of Virtualized Environments

Knowledge of Windows Server Environments

Strong Linux system administration skills

Knowledge of TCP/IP and networking technologies

Familiarity with Microsoft stack technologies

General knowledge of SAN storage technologies

Knowledge of 2-Factor Authentication

Scripting experience

Analysis and problem-solving skills

Excellent communication skills

Experience with technical documentation

Knowledge of helpdesk ticketing systems

ITIL certification

Job description

Role Overview

The role will provide technical exposure variance across both outcomes-based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.

Qualifications

• Have excellent knowledge of Virtualized Environments such as VMware and Hyper‑V, with knowledge of VMware Horizon being an advantage;
• Have excellent knowledge of Windows Server Environments, from Server 2008 - 2022, including OS build Windows 10 & 11, AD, DNS, DHCP and GPO from design to implementation and support;
• Have strong Linux system administration skills (Ubuntu / CentOS);
• Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
• Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, Power BI, MS Exchange & CLI tooling such as PowerShell;
• Have good general knowledge of SAN storage technologies;
• Have knowledge of 2‑Factor Authentication Technologies;
• Have some knowledge/experience with scripting;
• Have excellent analysis and problem‑solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
• Possess excellent communication skills;
• Have experience of producing and updating technical documentation to a high standard;
• Have knowledge of helpdesk-based ticketing system;
• Have ITIL3 or ITIL 4 at the Foundation level or above.

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What we do for you

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work‑life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working