2nd Line Infrastructure Engineer

The Cumberland; Carlisle; Hybrid; GBP 41,000; Full time

Job summary

A mutual organization in Carlisle is looking for a 2nd Line Infrastructure Engineer to support IT infrastructure requirements and provide maintenance. The role includes tasks like testing and maintaining hardware, along with a commitment to collaborative culture. Candidates should have over 3 years of experience and ITIL v4 Foundation. The position offers a salary of £40,303, 25 days holiday, and hybrid working options.

Benefits

25 days holiday plus public holidays

Learning and Development opportunities

Health and Wellbeing programs

Community Day off

Qualifications

• 3+ years' experience in a Technology Infrastructure Engineer role.
• ITIL v4 Foundation is highly desirable.
• Training and certification in infrastructure technologies will be provided.

Responsibilities

• Test, install, maintain, and upgrade infrastructure hardware and software.
• Support First Line Engineers.
• Ensure technology infrastructure systems operate efficiently.

Skills

Infrastructure technologies

Analytical skills

Good communicator

Problem Solver

Detail oriented

Education

3+ years' experience in Technology Infrastructure Engineering

ITIL v4 Foundation

Tools

Server Virtualisation

Citrix

Networking

Firewalls

Office 365

Job description

Overview

As our 2nd Line Infrastructure Engineer, you'll assist the business in providing any IT infrastructure requirements for new and existing services and provide ongoing support and maintenance to ensure the continuation of them.

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.

We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.

Travel & Working Conditions

Whilst most of the work can and will be done remotely. There is an expectation for the successful candidate to travel to site three to four times a month, with a minimum of twice a month for face‑to‑face meetings, although flexibility is a must. Flexible working hours will be required due to system upgrades which are often performed outside of business working hours.

Responsibilities

• Understand and be aware of the risk and control environment in your area of the business and adhere to processes, procedures and policies to minimise risks.
• Demonstrate a commitment to a supportive and collaborative culture which promotes strong working relationships across CITO teams and the wider business.
• Ensuring all activities are undertaken in consideration of and in line with Technology and CBS Strategies.
• Support and assist the First Line Engineers.
• Test, install, maintain, upgrade and continuously improve infrastructure hardware and software.
• Ensure the technology infrastructure systems operate efficiently in accordance to agreed service availability metrics.
• Ensuring software is kept up to date and aligned with software patching policy.
• Input into and maintain a standard library of documentation and procedures.
• Ensure adequate backups are taken and maintained in accordance with documented operational reliance recovery timescales.
• Management of service desk requests.
• Deal with escalations in a timely manner and joining incident bridges.
• Identify and manage risks.
• Work alongside other technology teams on problems and incidents collaborating to improve services.
• Work with Service Assurance on PIRs and provide technical assistance and support.
• Assist with project workstreams and BAU tasks where required.
• Out of hours on‑call for critical systems is a requirement for this role in‑line with the Working Practice Charter.

Qualifications & Experience

• You’ll have 3+ years' experience of working within a Technology Infrastructure Engineer role or similar.>
• ITIL v4 Foundation would be highly desirable.
• A keen interest & understanding of infrastructure technologies is advantageous. Training and relevant certification would be provided.

Advantageous Skills

• Server Virtualisation
• Citrix
• Networking
• Firewalls
• Storage
• Monitoring
• Operating systems including Windows & Linux
• Wide area networks
• Microsoft
• Exchange
• Microsoft active directory administration
• Backup and disaster recovery
• Telephony Systems
• Office 365
• Cloud services

Key Skills, Abilities & Behaviours we'd love to see

• Analytical skills
• Good communicator
• Demonstrate logical thinking
• Problem Solver
• Detail oriented
• Ability to work well under pressure
• Good time management
• Ability to work on your own and within a team
• Motivated
• Willing to learn and develop
• Self‑starter

Benefits

• Salary – £40,303 p.a. – depending on skills and experience plus on‑call allowance.
• Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities – We want you to grow in your role. We’ll work together to support your personal and professional development.
• Hybrid Working – the tools and equipment you need to be able to work from home when you need to, depending on your role.
• Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.