2nd Line ICT Support Engineer in Ripley)

Ad Warrior Ltd; Waingroves; On-site; GBP 33,000 - 38,000; Full time

Job summary

A public service organization is seeking a dedicated 2nd Line ICT Support Engineer to maintain and enhance their ICT infrastructure. This role involves providing second-line support across multiple locations, configuring systems, and collaborating with specialists to resolve issues. Candidates should have strong IT skills, communication abilities, and relevant qualifications. Benefits include flexible working hours and personal development opportunities.

Benefits

Flexible working hours

Free on-site car parking

Health and wellbeing services

Annual leave entitlement of 25 days

Employee discount scheme

Qualifications

• Proven experience in providing second-line ICT support.
• Solid understanding of Microsoft desktop operating systems.
• Experience with Active Directory administration.

Responsibilities

• Diagnose and resolve network and computer issues.
• Install and configure hardware and software.
• Travel to various sites to provide on-site support.

Skills

Time management

Communication

Problem-solving

Education

Level 4 qualification in an IT related subject

GCSE English and Maths at Grade A*-C or 9-4

Job description

2nd Line ICT Support Engineer

Contract Type : Temporary until March 2027 to cover secondment

Salary : Grade E - Salary £33,143 - £37,280 per annum

Location : Joint Headquarters at Butterly Hall, Ripley

Hours : 37 hours per week, however you may occasionally need to work beyond normal office hours.

Agile working arrangements can be discussed with the successful candidate.

Department : Systems and Information

Closing date : midnight 23.11.2025

About Us:

At Derbyshire Fire & Rescue Service, we're more than an emergency service-we're a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it's responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.

We're proud to be one of the country's top-performing fire and rescue services, recently rated 'Good' in 9 out of 11 areas by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.

About the Role:

Role Overview

Derbyshire Fire & Rescue Service is seeking a dedicated and customer-focused 2nd Line ICT Support Engineer to help maintain and improve the ICT infrastructure that supports our vital emergency services across the county.

As a key member of the ICT team, you will provide second-line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You'll work closely with 3rd Line Specialists to resolve complex issues and contribute to the continuous improvement of our ICT services.

Key Responsibilities

• Diagnose and resolve network and computer issues.
• Install and configure hardware and software.
• Assist with server and systems support alongside 3rd Line Specialists.
• Travel to various sites to provide on-site support (a pool car will be provided).
• Communicate technical issues clearly to users with varying levels of IT knowledge.

Essential Requirements

• Excellent time management and organisational skills.
• Strong communication and interpersonal abilities.
• Proven problem-solving skills in a mission-critical environment.
• Solid understanding of Microsoft desktop operating systems.

Experience with:

• Active Directory administration.
• Maintenance and replacement of computer components.
• Full UK driving licence.

Required Qualifications:

• Level 4 qualification . Eg Certificate of higher education (CertHE) or Higher National Certificate (HNC) in an IT related subject or equivalent qualification or equivalent demonstrable working experience.
• English and Maths GCSE at Grade A* - C or 9 - 4 or equivalent qualification

Why Join Us?

This is a unique opportunity to contribute to a service that makes a real difference in the community. You'll be part of a supportive team, working in a varied and rewarding role that offers professional development and the chance to work across multiple locations.

Ready to deliver reliable, customer-focused ICT support?

What We Offer in Return:

• Flexible working hours.
• Agile working (60% office based)
• Family friendly policies.
• Annual Leave entitlement of 25 days
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

To Apply

If you feel you are a suitable candidate and would like to work for Derbyshire Fire & Rescue Service, please proceed through the following link to be redirected to their website to complete your application.

https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=984

The closing date for completed applications is midnight on 23.11.2025

Interviews will be held in the week commencing 08.12.2025