2nd Line EUC & Networking Engineer — Onsite in London

Experis; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT solutions provider in London is seeking a 2nd Line Support Engineer who will handle technical support escalations. The ideal candidate has proven experience in IT support and a strong knowledge of Microsoft technologies and networking fundamentals. This role requires excellent problem-solving skills and a customer service mindset, along with compliance with ITIL processes. The position involves working 3 to 4 days on-site.

Qualifications

• Proven experience in a 2nd line support or IT operations role.
• Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure.
• Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs.
• Experience with EUC tools and remote support platforms.
• Excellent problem-solving skills and a customer service mindset.

Responsibilities

• Provide 2nd line technical support across EUC, Microsoft technologies, and networking.
• Troubleshoot and resolve incidents related to hardware and cloud services.
• Collaborate with teams to identify root causes and implement long-term fixes.
• Maintain documentation and knowledge base articles.
• Support onboarding and configuration of new customer environments.
• Ensure compliance with ITIL processes and SLAs.

Skills

2nd line support experience

Knowledge of Microsoft technologies

Understanding of networking fundamentals

Experience with EUC tools

Problem-solving skills

Job description

A leading IT solutions provider in London is seeking a 2nd Line Support Engineer who will handle technical support escalations. The ideal candidate has proven experience in IT support and a strong knowledge of Microsoft technologies and networking fundamentals. This role requires excellent problem-solving skills and a customer service mindset, along with compliance with ITIL processes. The position involves working 3 to 4 days on-site.