2nd Line Engineer

Red Rhino Solutions; Sheffield; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A growing IT provider in the United Kingdom is seeking an experienced Level 2 Service Desk Engineer. This role involves providing excellent support to IT users within a large customer base while working with various technologies. The ideal candidate has proven experience in IT support, a driver's license for local travel, and strong communication skills. A competitive salary of £27k - £29k is offered along with flexible work-from-home options and career progression opportunities.

Benefits

Career progression

Great benefits

Overtime and out-of-hours pay

Qualifications

• Proven experience as a Level 2 Service Desk Engineer.
• Driver’s licence required for local travel.
• Ability to work with a range of technologies.

Responsibilities

• Provide excellent support to IT users.
• Work with various technologies to deliver service.
• Prioritize and categorize customer IT enquiries.

Skills

Excellent communication skills

Experience with IT support

Knowledge of network services

Job description

We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider.

Role Level 2 Service Desk Analyst / Engineer

Location Barnsley with some local travel (Driver’s licence required) Flexible WFH options also.

Salary £27k - £29k with full expenses – overtime & out of hours pay and bonus

General Career progression, great benefits and a supportive experienced team.

The Role

This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function

• Provide excellent support to IT users within the extensive customer base
• Work with a variety of technologies to provide exceptional service
• At times there will be a requirement to provide onsite support to customers
• You will prioritise and categorise customer IT enquiries
• Respond to support requests by following agreed procedures and SLAs to advise the correct actions
• Provide support with help of the remote servers / network
• Analysis of incidents and service requests in alignment with the customer
• Communicate and dispatch tickets to 3rd party support teams and follow up

Ensure compliance to information security guidelines and regulations....