2nd Line Desktop Support Engineer – On‑Site IT Specialist

La Fosse Associates; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Desktop Support Analyst to provide dedicated 2nd line IT support on-site in Northampton. The role includes troubleshooting hardware/software issues and maintaining IT systems in a business-critical environment. Candidates should have strong backgrounds in Microsoft Windows and Office 365, along with excellent communication and customer service skills. The contract is inside IR35 with a rate of £150 per day.

Qualifications

• Strong background in Microsoft Windows and Office 365 environments.
• Proven experience supporting end-user hardware and software.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Provide 2nd line technical support for desktops, laptops, and mobile devices.
• Troubleshoot and resolve hardware/software incidents within agreed SLAs.
• Build, configure, and maintain end-user devices and IT assets.

Skills

Microsoft Windows

Office 365

Troubleshooting

Customer service

ITIL processes

Tools

ServiceNow

JIRA

Assyst

Job description

A recruitment agency is seeking an experienced Desktop Support Analyst to provide dedicated 2nd line IT support on-site in Northampton. The role includes troubleshooting hardware/software issues and maintaining IT systems in a business-critical environment. Candidates should have strong backgrounds in Microsoft Windows and Office 365, along with excellent communication and customer service skills. The contract is inside IR35 with a rate of £150 per day.