2nd charge case Manager Team Leader

Brooke Harrison Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a Team Manager for 2nd Charge Mortgage Case Managers. In this pivotal role, you will lead and optimize team performance, ensuring adherence to quality standards and driving process improvements. Candidates should have management experience, deep knowledge of the second charge mortgage market, and strong leadership and interpersonal skills. This position offers a competitive salary package, including a bonus and car allowance.

Qualifications

• Extensive experience in the second charge mortgage market and underwriting processes.
• Proven ability to analyze and present statistical data.

Responsibilities

• Manage and lead a team of 2nd Charge Mortgage Case Managers.
• Generate comprehensive Management Information reports.
• Ensure adherence to file quality standards.

Skills

Management Experience

Leadership skills

Communication skills

Problem-solving skills

Job description

As the Team Manager for 2nd Charge Mortgage Case Managers, you will play a pivotal role in leading and optimizing the performance of our team. We are seeking a qualified and experienced professional with a deep understanding of the second charge mortgage market and underwriting processes.

Salary 40k basic + bonus including car allowence.

Key Responsibilities:

Team Leadership:

• Manage and lead a team of 2nd Charge Mortgage Case Managers.
• Conduct regular 1-to-1 meetings, providing guidance, support, and performance feedback.
• Motivate and inspire the team to exceed performance target

Reporting and Analysis:

• Generate comprehensive Management Information (MI) reports, including pipeline cases, completions, and volume projections.
• Proactively monitor and manage pipeline cases throughout the end-to-end process.

Quality Assurance:

• Ensure adherence to file quality standards in compliance with regulatory requirements.
• Review underwriting decline decisions, exploring and challenging all available options.

Process Excellence:

• Drive continuous improvement in business operations and efficiency.
• Plan and implement innovative processes and strategies to enhance team productivity.

Training and Development:

• Effectively manage team members, providing continuous training and development.
• Foster an environment of continuous learning to ensure optimal team efficiency.

Performance Recognition:

Conduct regular team meetings to recognize achievements, review targets, and discuss workloads.

Requirements:

• Essential: Management Experience
• Extensive experience in the second charge mortgage market and underwriting processes.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Proven ability to analyze and present statistical data.
• Capacity to drive performance and implement process improvements.
• Proactive problem-solving and decision-making skills.

If you would like to work for a broker that will really value you, enable you to grow and be rewarded for all your hard work then look no further !