2nd/3rd Line Support Engineer

Trust Systems Ltd; Corsham; On-site; GBP 45,000 - 60,000; Full time

Job summary

Trust Systems Ltd in Corsham requires a 2nd/3rd Line Support Engineer to join our client-facing service desk. You will handle complex incidents, manage infrastructure upgrades, and drive improvements across Windows, virtualization, AD, and cloud components.

The role emphasizes strong communication, documentation, and the ability to mentor junior staff. It is an on-site position requiring a valid UK driving licence and BPSS/SC checks.

Qualifications

• Experience in a tier-3 or senior infrastructure role within an MSP or corporate IT setting.
• Strong knowledge of Windows Server, Active Directory and Intune.
• Solid virtualization, storage and cloud environment exposure.

Responsibilities

• Act as final internal escalation point for severe or recurring incidents that 1st/2nd line cannot fix, with root cause analysis.
• Maintain, upgrade, and secure servers, virtualization platforms, storage, and cloud environments.
• Plan, design, and implement technical changes and system migrations.
• Provide guidance to junior staff and document SOPs or knowledge base articles.
• Demonstrate proven history in a senior infrastructure role within MSP or corporate IT.

Skills

Windows Server

Windows 11

VMware

Hyper-V

Nutanix

Active Directory

Group Policies

Intune

Cyber Security

Networking fundamentals

Communication & problem-solving

Tools

CrowdStrike

Job description

Job Title – 2nd / 3rd Line Support Engineer

Reporting to – Senior Service Delivery Manager

Location – Corsham, Spring Park, UK

About Trust Systems:

Trust Systems offer critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market leading clients. We pride ourselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, we have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow.

Trust Systems offer a collaborative working environment where you are encouraged to think outside of the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.

Job Overview

Main duties will involve:

• Complex Troubleshooting: Act as the final internal escalation point for severe or recurring incidents that 1st and 2nd line teams cannot fix, performing root cause analysis
• Infrastructure Management: Maintain, upgrade, and secure servers, virtualisation platforms (VMware, Hyper-V, Nutanix), storage arrays, and cloud environments
• Project Delivery: Plan, design, and implement technical changes and system migrations
• Mentorship & Documentation: Provide technical guidance to junior support staff and write clear standard operating procedures or knowledge base articles
• Experience: Proven history in a tier-3 or senior infrastructure role within a Managed Service Provider (MSP) or internal corporate IT setting

Key skills, experience, and qualifications

• Advanced knowledge of Windows Server and hosting platforms
• Advanced knowledge of Windows 11, VMware, Hyper-V and Nutanix support and administration
• Advanced knowledge of Active Directory, Group Policies and Intune
• Solid background of Cyber Security and patching fundamentals (experience of CrowdStrike desired)
• Solid understanding of networking fundamentals
• Excellent communication and problem-solving skills

The Successful Applicant

Due to the nature of our client, you will need to pass a background check to BPSS and SC Standard. Applicants that do not meet this requirement cannot be progressed.

This is a fully on-site role, 5 days per week Mon-Fri. A valid UK Driving Licence is essential.

Applicants that do not meet this requirement cannot be progressed.

The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package including: