2nd / 3rd Line IT Support Engineer

SER Limited; City Of London; Hybrid; GBP 43,000; Full time

Job summary

A leading Managed Service Provider in London is seeking a 2nd / 3rd Line IT Support Engineer to deliver advanced support in a dynamic environment. The ideal candidate has over 3 years of experience in IT infrastructure, particularly within an MSP. Responsibilities include troubleshooting across servers, configuring Windows Server, and supporting cloud technologies. The position offers a hybrid working model along with 22 days of holiday and professional development opportunities.

Benefits

WFH Fridays

22 days holiday + BH

Company socials

Professional development opportunities

Qualifications

• 3+ years experience in IT infrastructure, ideally within an MSP environment.
• Experience providing advanced 2nd / 3rd-line support.

Responsibilities

• Deliver advanced 2nd / 3rd-line support.
• Act as an escalation point for junior engineers.
• Get involved in client projects including upgrades and migrations.

Skills

Strong Windows Server & AD experience

Hyper-V / VMware exposure

Veeam Backup & Replication knowledge

Solid networking fundamentals

Experience with Lucidlink / Egnyte

Intune and MDT knowledge

Familiarity with endpoint security tools

Job description

2nd / 3rd Line IT Support Engineer London £43,000 - Hybrid Working!

I am working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd Line Engineer to their team. This is a great next step for someone with around 3+ years experience in IT infrastructure, ideally within an MSP environment.

The Role

You’ll deliver advanced 2nd / 3rd-line support, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work.

Key Responsibilities

• Provide 3rd-line troubleshooting across servers, networking, and virtualisation
• Configure and manage Windows Server, AD, DNS, DHCP, GPOs
• Support Hyper-V/VMware environments
• Manage backups & DR using Veeam
• Support networking: DNS, DHCP, VLANs, routing, VPN
• Assist with cloud technologies (M365, Intune, Google Apps, AWS S3)
• Work on infrastructure and migration projects
• Maintain documentation and deliver excellent customer service

Technical Requirements

• Strong Windows Server & AD experience
• Hyper-V / VMware exposure
• Veeam Backup & Replication knowledge
• Solid networking fundamentals
• Experience with Lucidlink / Egnyte (remote file storage)
• Intune and MDT knowledge
• Familiarity with endpoint security tools (Defender, Sophos, Bitdefender)

Package & Benefits

• 40-hour week, Mon-Fri
• WFH Fridays + additional remote days
• 22 days holiday + BH (rising to 25)
• Company socials, awards & referral bonuses
• Professional development & training opportunities

If you’re a 3rd-line or strong 2nd-line engineer ready to step up in a dynamic MSP, get in touch for more details.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.