2nd / 3rd Line Engineer – Night Shift

Tsr Select; England; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT Managed Services Provider based in Sittingbourne is seeking a Technical Support Specialist to join their 24/7 operations. The role involves handling support tickets via phone and email, ensuring high-quality service delivery. Candidates should have experience in technical support and strong communication skills. This position offers a competitive salary of approximately £35-40,000, plus benefits.

Qualifications

• Proven experience in technical support or service desk roles.
• Strong communication skills, both verbal and written.
• Ability to manage and prioritize multiple tickets efficiently.

Responsibilities

• Provide technical support via phone and email for service desk tickets.
• Work as part of a 24/7 operations team to ensure customer satisfaction.

Job description

Description :

This opportunity is with a leading Kent-based IT MSP which is circa 80 people strong. The organisation owns its own data centres, with other infrastructure to help deliver high quality and cost-efficient solutions.

The tech stack includes Microsoft Azure, 365, managed services, support, AI, data centre, projects / professional services, etc.

This role is to provide technical support on the service desk as a part of the company's 24 / 7 operation. You will be responsible for dealing with tickets over the phone or by email.

Salary circa £35-40,000 basic salary, plus benefits.

Company : IT Managed Services Provider

Location : Sittingbourne (office-based)