2nd/3rd Line Application Support Specialist

Jas Gujral; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading tech company in Central London is seeking an Application Support Analyst to provide day-to-day operational support for their application portfolio. The successful candidate will manage incidents, requests, and changes, ensuring all processes are compliant with policies. The role includes providing SharePoint expertise and offering technical support for projects. The salary ranges from £35K to £40K, with additional benefits offered.

Qualifications

• Proven experience working in support role.
• Experience of working with ITIL processes.
• Proven experience managing 3rd party suppliers.

Responsibilities

• Provide 2nd and 3rd line support for application portfolio.
• Monitor application systems and identify performance trends.
• Manage Change Management process and roll-back plans.

Skills

1st and 2nd line support experience

Experience with ITIL processes

Customer facing technical role

Managing 3rd party suppliers

Managing assets (hardware and software)

Knowledge of application portfolio

Job description

A leading tech company in Central London is seeking an Application Support Analyst to provide day-to-day operational support for their application portfolio. The successful candidate will manage incidents, requests, and changes, ensuring all processes are compliant with policies. The role includes providing SharePoint expertise and offering technical support for projects. The salary ranges from £35K to £40K, with additional benefits offered.