259306 R1 (KA) Admin Assistant

NHS National Services Scotland; Dalkeith; On-site; GBP 27,000 - 29,000; Full time

Job summary

NHS Scotland in Dalkeith is seeking a Receptionist to be the first point of contact for patients, visitors and staff, delivering a welcoming and professional front desk service.

The role requires previous reception or admin experience, SVQ2 in administration/business, strong IT skills, and the ability to handle confidential information while coordinating appointments and records.

Qualifications

• Previous reception experience or administrative experience is essential.
• Knowledge of office procedures and IT skills including word processing, spreadsheets and databases.

Responsibilities

• Greeting visitors and ensuring a welcoming, professional environment.
• Managing a busy reception and telephone enquiries.
• Booking appointments and maintaining records.
• Supporting administrative processes and data entry.
• Handling confidential information with discretion.
• Liaising with staff, external agencies and community partners.

Skills

Reception

Administrative experience

Education

SVQ2 in administrative / business related subject

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

Permanent £26,696 to £28,988 36 hours Reception Based at number 11, Dalkeith

As Receptionist, you will be the first point of contact for those who experience our services, visitors, and partner organisations. You will help create a safe, welcoming, and trauma informed environment while providing efficient administrative and reception support to our multidisciplinary team. Greeting those who experience our services and visitors with warmth and professionalism. Managing a busy reception and telephone enquiries. Booking appointments and maintaining records. Supporting administrative processes and data entry. Handling sensitive information confidentially. Helping ensure the reception area remains welcoming and organised. Liaising with staff, external agencies, and community partners. Key requirements: Previous reception, or administrative experience is essential, however we also welcome applications from individuals with a genuine interest in supporting people within health, social care, recovery, or mental health services. Knowledge of office procedures acquired through SVQ2 in administrative / business related subject or equivalent experience. Organisational, oral and written communication skills. IT skills including knowledge of word processing, spreadsheet and databases. Further information: Informal enquiries Alison Graham (07816257629) or email- [e-mail]

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.