[25-097] Casual System Navigation

Sources Community Resources Society; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community support organization in the UK seeks a Casual System Navigator to assist individuals facing barriers such as substance use and homelessness. Responsibilities include providing outreach, support with personal goals, and navigating local resources. Candidates should have relevant experience and knowledge of harm reduction practices. The position requires strong communication skills and a valid Class 5 BC Driver’s licence. This role offers a competitive hourly rate.

Benefits

Access to Employee & Family Assistance Program

Qualifications

• Experience in health care, mental health, or social services navigation.
• Lived experience of mental health or housing insecurity is an asset.
• Two years recent experience supporting vulnerable populations.

Responsibilities

• Provide outreach to individuals facing barriers to wellness.
• Engage with clients in a trauma-informed manner.
• Assist clients in navigating social services and resources.

Skills

Health care navigation

Trauma-informed practice

Motivational interviewing

Community resource knowledge

Organizational skills

Communication skills

Education

Certificate or diploma in social service-related field

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

Position

Casual System Navigator

Location

Sources Food Bank and Community Outreach in South Surrey and White Rock

Hours

Monday 11:30–7:00 pm, Tues–Thu 9:00–4:30 pm, Friday 7:00–2:30 pm (On Call)

Salary

$27.81 per hour

Start Date

ASAP

About Sources

SOURCES is a community‑based non‑profit organization providing support and hope to communities in the Lower Mainland on Vancouver Island and across Northern BC. Partners in creating vibrant and resilient communities through support to adults, children, youth and families facing challenges in life such as mental health, disability, poverty, substance use and conflict. We support communities through leadership, education and volunteerism.

Sources is committed to learning about celebrating and incorporating Indigenous knowledge into our practices as we continue our work in truth and reconciliation. People of all races, cultures, ethnicities, 2SLGBTQIA and abilities are welcomed to work with us. We value diversity, respect and collaboration as we promote our mission: social wellness for our community.

Position Overview

We are looking for a Casual System Navigator to join our System Navigation team! The role requires authenticity, compassion and knowledge of the social services system. A strong understanding and full acceptance of a harm‑reduction philosophy is needed. Standard First Aid certification and a Class 5 driver’s licence are mandatory.

Reporting to

The Manager of Overdose Prevention Peer Support and System Navigation Services.

General Responsibilities

• Outreach to various areas of the South Surrey / White Rock community to locate people who are experiencing multiple barriers to wellness such as substance use, mental health challenges and homelessness.
• Engage with clients in a trauma‑informed manner to support them in developing physical, social, emotional and life skills.
• Share lived‑experience perspectives to build rapport and trust and model harm‑reduction practices, self‑determination and wellness strategies.
• Support clients in identifying personal goals for increased well‑being.
• Assist clients to find information about and gain access to local resources; support clients to navigate and overcome barriers to receiving care; transport clients to resources and services while ensuring the security of unhoused clients’ belongings.
• Work collaboratively with clients as they set and work on their self‑identified goals; support clients to break down goals into manageable steps and assist them to achieve graduated success in all areas of their lives.
• Provide opportunities for clients to increase their engagement in community integration activities; support clients to develop meaningful connections with a wide range of local resources and supports.
• Maintain case‑management case notes and monitor goal attainment.

Program-Specific Responsibilities

• Provide comprehensive case management to support the achievement of client‑identified goals.
• Outreach as a team to foster relationships with vulnerable individuals.
• Connect with other Peer Support Network drop‑in services and Overdose Prevention Services and collaborate with other service providers.
• Transport clients to access health care and social services including but not limited to income assistance, substance use services, mental health supports and opioid agonist treatment.
• Support clients to secure resources, including but not limited to shelter or sustained housing, identification, cell phone and food security.
• Respond to urgent client needs as they arise.

Physical Demands of Job

• May vary based on client needs.
• Lifting, pulling, pushing – 25%; walking / moving around – 50%; sitting – 25%; time spent outdoors – 50%.

Cognitive Demands of Job

• Independent work – 50%; task memorization – 25%; changing priorities / deadlines – 75%; writing / reading – 25%.

Qualifications

• Experience navigating the systems of health care, mental health, substance use services and social services.
• Lived experience of mental health, substance use or housing insecurity will be considered as a valuable asset in this role.
• A certificate or diploma in a social service‑related field and experience supporting vulnerable populations is preferred.
• Two years of recent related work experience with an emphasis on substance use and/or support to unhoused individuals.
• Thorough knowledge of harm reduction and trauma‑informed practice.
• Proficiency in motivational interviewing or other engagement strategies is an asset.
• Effectively utilize the Office suite including Excel, Word, Outlook and central data systems.
• Knowledge of community resources and programs.
• Ability to analyse and problem‑solve.
• Strong organization and prioritization skills.
• Ability to engage with diverse clients who have a wide range of needs, abilities, strengths and challenges.
• Ability to establish and maintain rapport and appropriate boundaries with clients and their families.
• Ability to model, instruct and demonstrate life skills.
• Effectively communicate professionally, verbally and in writing in English.
• Valid Class 5 BC Driver’s licence (mandatory). Class 4 BC Driver’s licence (required).
• Standard First Aid and CPR (mandatory).
• Indigenous Cultural Training (mandatory) – provided by Sources.
• Naloxone and Overdose Prevention Training (mandatory).
• Non‑violent Crisis Intervention Training (mandatory) – provided by Sources.
• Criminal records check through the Ministry of Public Safety and Solicitor General – Criminal Records Review Program.

Benefits

All employees regardless of benefit eligibility have access to an Employee & Family Assistance Program.

Closing Date

Ongoing