NOC Engineer

Capita plc; Peacehaven; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading outsourcing service provider in the UK seeks a proactive NOC Engineer to join their 24/7 operations team in Belfast. The role involves troubleshooting network and IT issues, configuring Cisco and Juniper equipment, and ensuring high-quality service. Ideal candidates should have proven experience in NOC environments, strong customer service skills, and be eligible for Security Clearance. Attractive benefits include career progression opportunities, shift allowances, and extensive annual leave.

Benefits

Shift allowance

23 days annual leave, rising to 27

Paid day for volunteering

Company matched pension

15 weeks' paid parental leave

Qualifications

• Proven experience in IT Helpdesk or Network Operations Centre.
• Strong troubleshooting skills in IT/Networking with appropriate escalation practices.
• Eligible for Security Clearance.

Responsibilities

• Act as the first point of escalation for customer calls.
• Configure and troubleshoot Cisco, Juniper, and Adtran equipment.
• Monitor network health using SolarWinds.

Skills

Troubleshooting IT/Networking

Customer service skills

Attention to detail

Education

CCNA certification or equivalent experience

Experience in IT Helpdesk or NOC environments

Tools

SolarWinds

Remedy

Job description

Based onsite at our Belfast NOC Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC.

Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.

Capita TechOps - 24/7 Network Operations Centre (NOC) Engineer

Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.

You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service-this role is for you.

What you will be doing

• Act as the first point of escalation for customer calls.
• Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
• Work within strict SLAs to ensure timely resolutions.
• Maintain accurate shift handovers and keep support tickets up to date.
• Keep customers informed throughout the fault lifecycle.
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
• Liaise with third-party engineers and suppliers to resolve issues.
• Support field engineers with remote configurations and link checks.
• Monitor network health using SolarWinds.

What we are looking for

• Proven experience in IT Helpdesk or NOC environments.
• Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
• Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
• Experience working with third-party suppliers and managing escalations.
• Familiarity with ITIL service environments and SLA adherence.
• High attention to detail and ability to perform under pressure.
• Excellent communication and customer service skills.
• Eligible for Security Clearance.
• Foster respectful, collaborative relationships.
• Communicate openly and contribute to team success.

What's in it for you

• Opportunity to progress your career.
• Shift allowance
• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita's 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita's areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.

We're embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

What we hope you'll do next

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [e-mail] and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.