24094 - Probation Service Officer - Brent (London) - Outcome in a Day

Ministry of Justice; Willesden; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

London allowance

CBF pay progression

Job summary

Brent Probation Delivery Unit in London is seeking Probation Service Officers for office- and court-based roles. You will work with people on probation, contribute to assessment, case management and reporting, and help support sentencing decisions within a dynamic, diverse community setting.

The role offers opportunities for professional development and career progression, with a London allowance discussed at interview and annual progression under a competency-based framework.

Qualifications

• Empathetic, patient and organised individuals sought.
• Role involves assessment, reporting, offender management.

Responsibilities

• The job holder will undertake the full range of work with people on probation before and after sentence.
• Provide case management support and produce reports.

Job description

24094 - Probation Service Officer - Brent (London) - Outcome in a Day

Brent Probation serves one of London’s most diverse communities, offering a dynamic and rewarding environment in which Probation Service Officers can make a real difference. Our dedicated teams, based in both the office and court, work closely with local communities, partner agencies and support services to protect the public, reduce reoffending and help people achieve positive, lasting change.

Office-based Probation Service Officer role

You will join a supportive and inclusive environment where colleagues are passionate about delivering excellent probation services and helping people build better futures. We value innovation, collaboration and professional development, creating an environment where staff can thrive and reach their full potential.

Court-based Probation Service Officer role

You will contribute at a crucial stage of the criminal justice process. Working closely with court colleagues and partner agencies, you will help provide timely information, assessments, and reports to support informed sentencing decisions. It is a varied, purposeful role where you can develop your communication and assessment skills while contributing to public protection and rehabilitation.

In Brent, we pride ourselves on:

• A strong culture of teamwork, support and mutual respect.
• Creating an inclusive environment where different perspectives are valued and everyone is encouraged to succeed.
• Building effective and collaborative relationships with partner agencies and community organisations.
• Supportive, visible and accessible leadership.
• Excellent opportunities for professional development and career progression.
• A commitment to staff wellbeing, diversity and inclusion.
• A workforce that reflects the rich diversity of the communities we serve.
• Recognising and celebrating excellence, innovation and outstanding achievement.

Whether you are starting your career in criminal justice or bringing valuable life experience and transferable skills from another profession, Brent offers the opportunity to develop your expertise, contribute fresh ideas and make a meaningful impact every day.

Join Brent Probation Delivery Unit - we are individuals, but we stand as one team working together changing lives, strengthening communities, and creating safer futures.

Testimonials from current Probation Service Officers

I really enjoy being a Probation Service Officer in Brent because I feel connected to the community I work with. I value meeting people, understanding their challenges and building positive relationships. What I find most rewarding is being able to listen, offer support and make a difference, even in small ways. Knowing that people feel comfortable approaching me gives me a sense of purpose and pride in my role.

I enjoy being a PSO because I know the work I do makes a positive difference in people's lives. Working in Brent, an area with a wide range of challenges, means there are always opportunities to help people make meaningful changes. Seeing individuals move forward, while knowing I’m helping to protect victims and keep my community safe, makes me proud of what I do.

As a new trainee PSO, I have felt incredibly welcomed and supported by the Brent team from day one. Brent is such a diverse and fascinating place to work, and I am really enjoying the opportunity to learn, develop my skills, and gain a better understanding of the local community. I look forward to continuing to grow in the role.

What I enjoy most about being a PSO is building positive relationships with people and helping them overcome barriers that may be stopping them from building a pro-social life. Brent is an enjoyable place to work with lots of colleague support. To work in Brent feels like family. There is also strong partnership working, and the chance to make a real impact on people's lives every day which feels very fulfilling and makes the job worthwhile.

The most rewarding part of my role is seeing people overcome challenges, rebuild relationships, gain employment, address substance misuse issues, and achieve personal goals. Knowing that I have helped someone make positive changes, while contributing to safer communities across North West London, gives me a strong sense of purpose and professional fulfilment.

Please note that interviews will take place week commencing 11 January 2027. We are unable to arrange interviews on any other dates. This is an ‘Outcome in a Day’ campaign, which means you will be advised of the outcome following your interview. If you are successful, you will be placed on a reserve list. Once all interviews have been completed, successful candidates will be ranked according to their merit score, with vacancies offered in merit order, subject to availability.

Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. There are many reasons to join the Probation Service. What will yours be?

We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.

If you are successful in the recruitment process to join the Probation Service, your starting salary will be £28,064, Pro-Rata for Part-Time roles.

Please Note: In addition this post attracts a London allowance payment which will be discussed at interview.

The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.

New entrants are expected to join on the minimum of the pay band.

Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.

Overview of the job

The job holder will undertake the full range of work with people on probation before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of people on probation utilising service procedures and practice directions that underpin professional judgement.