24/7 Out-of-Hours Planner | Ops Support and Scheduling

Go Traffic Management Limited; Clydach; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading traffic support company is seeking an Out of Hours Planner to provide essential support to the Operations Support team. This role involves handling customer inquiries, coordinating with operational teams, and maintaining data accuracy in management systems. The ideal candidate will excel in customer service and communication and contribute to operational success. Competitive salary of £22,000 - £26,000 per year.

Qualifications

• Experience in providing customer service support.
• Ability to communicate effectively with internal and external customers.
• Familiarity with works management systems is a plus.

Responsibilities

• Provide a front-line telephone service to both internal and external customers.
• Liaise with Supervisors and sub-contract teams.
• Maintain timely and accurate input into management systems.
• Provide daily and weekly reports.

Skills

Customer service

Communication

Team coordination

Job description

A leading traffic support company is seeking an Out of Hours Planner to provide essential support to the Operations Support team. This role involves handling customer inquiries, coordinating with operational teams, and maintaining data accuracy in management systems. The ideal candidate will excel in customer service and communication and contribute to operational success. Competitive salary of £22,000 - £26,000 per year.