24/7 IT Support Engineer: Proactive Help Desk Hero

Electus Recruitment Solutions; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a proactive Service Desk Support Engineer to provide 24/7 support for end-users in Swindon. The role demands delivering high-quality technical support, troubleshooting IT issues, and maintaining operational efficiency. Ideal for candidates who thrive in fast-paced environments. Flexibility for night and weekend shifts is essential. This is an exciting opportunity to ensure optimal performance of IT systems and services.

Qualifications

• Proactive and customer-focused with excellent communication skills.
• Ability to troubleshoot and resolve IT issues effectively.
• Comfortable working in a fast-paced, rotational shift environment.

Responsibilities

• Serve as the primary point of contact for IT inquiries and incidents.
• Troubleshoot and resolve issues related to various IT tools.
• Document all support requests and resolutions accurately.
• Contribute to the development of internal knowledge base articles.

Job description

A recruitment agency is seeking a proactive Service Desk Support Engineer to provide 24/7 support for end-users in Swindon. The role demands delivering high-quality technical support, troubleshooting IT issues, and maintaining operational efficiency. Ideal for candidates who thrive in fast-paced environments. Flexibility for night and weekend shifts is essential. This is an exciting opportunity to ensure optimal performance of IT systems and services.