24/7 IT Service Desk Analyst - 36-Hour Week

Gchq; City of Westminster; On-site; GBP 34,000 - 40,000; Full time

Job summary

A national intelligence agency in the UK is seeking a full-time IT Operations Service Desk member to ensure the smooth operation of critical systems. This role involves monitoring technical issues, incident management, and supporting service requests. The ideal candidate has a passion for IT and customer service, enjoys working both independently and in teams, and is comfortable with flexible shift patterns. A salary of £40,000 plus additional benefits includes generous leave and a strong pension scheme.

Benefits

25 days annual leave

Pension scheme

Gym and restaurant facilities

Interest-free season ticket loan

Paid parental leave

Qualifications

• Experience in a service desk, helpdesk, or technical support.
• Interest in computing and IT security.
• Ability to explain technical concepts clearly.

Responsibilities

• Monitor and respond to technical issues across systems.
• Manage communications between departments during incidents.
• Support the IT Service Desk by logging and resolving tickets.

Skills

Customer service

Enthusiasm for IT

Problem analysis

Team collaboration

Job description

A national intelligence agency in the UK is seeking a full-time IT Operations Service Desk member to ensure the smooth operation of critical systems. This role involves monitoring technical issues, incident management, and supporting service requests. The ideal candidate has a passion for IT and customer service, enjoys working both independently and in teams, and is comfortable with flexible shift patterns. A salary of £40,000 plus additional benefits includes generous leave and a strong pension scheme.