24/7 IT Infrastructure Technician – Incident & Patch Lead

Fujitsu; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology company in Basingstoke is seeking an Infrastructure Technician to provide 24/7 support within their Shared Service. Your responsibilities include monitoring events, managing incidents through ITSM toolsets like Jira and ServiceNow, and deploying security patches. The role requires strong IT infrastructure experience and willingness to obtain high-level security clearance. Attractive benefits include 26 days annual leave, double matching pension contributions, and flexible working options.

Benefits

26 Days annual leave plus public holidays

Double matching contributions up to 10% pension

Life assurance

Companywide incentive plans

Flexible benefits such as increased holidays

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Experience in IT infrastructure support roles.
• Able to work on a shift pattern including nights and weekends.
• Eligible and willing to obtain high-level security clearance.

Responsibilities

• Monitor notifications and events generated by automated systems.
• Log, triage, and assign incidents using ITSM toolsets.
• Manage and resolve problems within agreed SLAs.
• Deploy security patches to Microsoft server environments.
• Participate in Change Management activities.
• Action service requests from customers.

Skills

Active Directory (DHCP/DNS/GPO)

Windows Server 2019, 2022 & RDS

VMware ESXi and VMware vCenter

Core routing and switching using Cisco IOS and JUNOS

Cisco Firepower and Cisco ASA firewalls

Anti-Virus management and reporting, Trellix EPO maintenance

Supporting secure IT infrastructures

Zabbix, ECK monitoring toolsets

Fujitsu Primergy servers

NetApp

Veeam backup and restore

Awareness of ITSM toolsets, Jira Service Management and ServiceNow

Patch management

WSUS toolset knowledge

Juniper Apstra

Job description

A global technology company in Basingstoke is seeking an Infrastructure Technician to provide 24/7 support within their Shared Service. Your responsibilities include monitoring events, managing incidents through ITSM toolsets like Jira and ServiceNow, and deploying security patches. The role requires strong IT infrastructure experience and willingness to obtain high-level security clearance. Attractive benefits include 26 days annual leave, double matching pension contributions, and flexible working options.