24/7 Helpdesk Operations Manager — Lead & Improve

Arcus FM Limited.; Redditch; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading facilities management provider is seeking a Helpdesk Operations Manager in Redditch. Key responsibilities include managing out of hours emergency services and ensuring high-quality customer service standards. Applicants should have experience in a contact center environment and possess excellent communication skills. This role offers competitive salary up to £42,794 and various employee benefits.

Benefits

Salary up to £42,794

Up to 10% bonus scheme

Group personal pension scheme

25 Days Annual Leave + Bank Holidays

Life Assurance

Access to training academy

Funded Training Sponsorship Scheme

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/Trade Point

20% off Nuffield Fitness and Wellbeing Centres

Qualifications

• Experience managing a team in a call centre/customer services environment.
• Evidence of influencing positive change in such environments.
• Proven experience in a professional customer services setting.

Responsibilities

• Manage the operational activities of the Helpdesk Teams.
• Implement and manage out of hours processes.
• Ensure delivery of company KPIs allocated to the Helpdesk Teams.

Skills

Excellent verbal communication skills

Accuracy & Precision in written communication

IT literate with MS Office

Tools

CAFM systems

MS Office

Job description

A leading facilities management provider is seeking a Helpdesk Operations Manager in Redditch. Key responsibilities include managing out of hours emergency services and ensuring high-quality customer service standards. Applicants should have experience in a contact center environment and possess excellent communication skills. This role offers competitive salary up to £42,794 and various employee benefits.