24/7 Helpdesk Operations Manager

KBR; Swindon; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading global engineering company is seeking a Contact Centre Manager to oversee the 24/7 Operational Helpdesk operations. The role requires exceptional leadership to ensure the Helpdesk team is set up for success, managing their performance and delivery of services. The manager will collaborate with key stakeholders and lead client engagements through performance reporting and continuous improvement initiatives. This position offers an opportunity to drive service excellence and innovativeness in a dynamic environment.

Qualifications

• Strong leadership skills to manage the Helpdesk team.
• Excellent communication skills for stakeholder engagement.
• Experience in operational management within a helpdesk environment.

Responsibilities

• Manage all elements of the 24/7/365 Operational Helpdesk.
• Ensure the Helpdesk team's performance and success.
• Lead conference calls and meetings with the Client and Supply chain.

Job description

A leading global engineering company is seeking a Contact Centre Manager to oversee the 24/7 Operational Helpdesk operations. The role requires exceptional leadership to ensure the Helpdesk team is set up for success, managing their performance and delivery of services. The manager will collaborate with key stakeholders and lead client engagements through performance reporting and continuous improvement initiatives. This position offers an opportunity to drive service excellence and innovativeness in a dynamic environment.