24/7 Facilities Helpdesk Scheduler

Mitie Group plc.; Wythenshawe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A Facilities Management Company is seeking a customer service representative to join their Technical Services Helpdesk in Wythenshawe. The ideal candidate will excel in delivering exceptional service while managing performance targets and customer queries. Required skills include strong communication, IT proficiency, and the ability to work under pressure. This position offers full-time hours, operating 8am to 5pm, Monday to Friday.

Qualifications

• Experience in a target-driven customer service environment.
• Ability to take ownership and maintain a positive attitude.
• Strong team player with a cooperative nature.

Responsibilities

• Deliver excellent customer service through various communication channels.
• Meet SLA and KPI targets as defined.
• Accurately record jobs in the Helpdesk system.

Skills

Customer service skills

Problem-solving

Teamwork

Communication

IT proficiency

Attention to detail

Tools

MS Word

MS Excel

MS PowerPoint

Job description

A Facilities Management Company is seeking a customer service representative to join their Technical Services Helpdesk in Wythenshawe. The ideal candidate will excel in delivering exceptional service while managing performance targets and customer queries. Required skills include strong communication, IT proficiency, and the ability to work under pressure. This position offers full-time hours, operating 8am to 5pm, Monday to Friday.