24/7 Contact Centre Team Lead — Dartford

Stannah; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Dartford is seeking an Out of Hours Contact Centre Team Leader to manage a team providing support outside regular working hours. The successful candidate will have team management experience and exceptional interpersonal skills. Responsibilities include overseeing team performance, handling customer complaints, and ensuring effective service delivery. The role includes evening, night, and weekend shifts. A market-aligned salary and benefits package is offered for this full-time position.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

SimplyHealth Cash Plan

Employee Assistance Programme

Enhanced maternity and paternity provision

Free parking

Qualifications

• Previous experience managing a team in a similar environment.

Responsibilities

• Overall management of the team, monitoring attendance and performance.
• Ensure activities are scheduled to ensure services are delivered effectively.
• Maintain communication with customers and resolve complaints.

Skills

Team management

Interpersonal skills

Customer service

Education

NVQ 3 in Management or equivalent

NVQ 3 in Customer Service or equivalent

Job description

A leading service provider in Dartford is seeking an Out of Hours Contact Centre Team Leader to manage a team providing support outside regular working hours. The successful candidate will have team management experience and exceptional interpersonal skills. Responsibilities include overseeing team performance, handling customer complaints, and ensuring effective service delivery. The role includes evening, night, and weekend shifts. A market-aligned salary and benefits package is offered for this full-time position.