24/7 Contact Centre Agent — Calm, Flexible Shifts

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in Cambridge is seeking a Contact Centre Agent to join their team. This role involves providing essential services to patients and staff in a busy 24/7 Contact Centre. Candidates should possess excellent customer service skills, remain calm under pressure, and have basic computer literacy. This position offers opportunities for career development and flexible working arrangements.

Benefits

On-site leisure facilities

Reduced cost bus travel

Free parking for eligible staff

Qualifications

• Passionate about helping.
• Ability to remain calm and patient under pressure.
• Excellent customer service skills including the ability to build rapport quickly.
• Basic computer literacy and keyboard skills.

Responsibilities

• Be the first point of contact for visitors to the Trust.
• Handle a variety of calls, including enquiries from the public.
• Manage staff pagers as a communication tool.
• Ensure accurate recording and delivery of information.
• Demonstrate the Trust’s values at all times.

Skills

Customer service skills

Calm under pressure

Confident communication

Basic computer literacy

Job description

A leading healthcare provider in Cambridge is seeking a Contact Centre Agent to join their team. This role involves providing essential services to patients and staff in a busy 24/7 Contact Centre. Candidates should possess excellent customer service skills, remain calm under pressure, and have basic computer literacy. This position offers opportunities for career development and flexible working arrangements.