24/7 Call Centre Specialist — Care Enquiries

NHS; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Stoke-on-Trent is seeking a Call Centre Assistant to join their Telecommunications Department. In this role, you will handle a variety of calls, providing exceptional service to patients and healthcare professionals. Candidates should have experience in customer service and the ability to work flexible shifts. This position offers a dynamic work environment within the NHS.

Qualifications

• Proven experience of working in a customer service environment.
• Proven experience in Call Centre / Multi line telephony as main part of role.
• Able to demonstrate a flexible approach to shift working.

Responsibilities

• Handle calls from general enquiries to emergency response procedures.
• Remain calm in all circumstances while providing excellent service.
• Cover a variety of shifts as required by the 24/7 service.

Skills

Customer service

Flexibility

Communication

Education

Education to GCSE standard

Tools

Microsoft Office

PC usage

Job description

A leading healthcare provider in Stoke-on-Trent is seeking a Call Centre Assistant to join their Telecommunications Department. In this role, you will handle a variety of calls, providing exceptional service to patients and healthcare professionals. Candidates should have experience in customer service and the ability to work flexible shifts. This position offers a dynamic work environment within the NHS.