234555 eHealth Desktop Support Officer

NHS National Services Scotland; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public healthcare organization in Edinburgh is seeking IT support personnel to provide technical assistance to users across NHS Lothian. The role involves responding to user requests, installing and maintaining desktop computer systems, and advising on software usage. NHS Scotland emphasizes equality and diversity, welcoming applications from all backgrounds. This position adheres to legal work requirements in the UK, and the organization offers support for disabled candidates.

Qualifications

• Experience in providing user support within an IT environment.
• Technical understanding of desktop computer systems and associated software.
• Ability to provide training and advice on computer systems.
• Strong communication skills for customer interaction.

Responsibilities

• Provide technical services for installation, configuration, maintenance, and repair of systems.
• Respond to user requests and support needs.
• Serve as the first point of escalation from the service desk.

Job description

Provide support for users across NHS Lothian, responding to user requests for support, being the first point of escalation from the service desk. Providing technical services for the installation, configuration, maintenance, diagnose and repair of desktop computer systems and associated software and peripherals. To provide advice and training to users on the use of computer systems and software.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Lesley Hill, Directory Services Team Leader on [e-mail]

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.