23314 - Operational Support Grade - HMP Humber (Prison Support Role)

Ministry of Justice; Hull and East Yorkshire; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Annual leave 25 days (increases to 30)

9 bank/public/privilege holidays

Civil Service pension scheme

Season ticket loans

Retail discounts

Employee Assistance Programme

Cycle to Work scheme

Job summary

Ministry of Justice in Hull is offering an Operational Support Grade to help keep a prison running smoothly. The role involves a variety of physical tasks, including lifting and long periods of standing, with a mix of day and night shifts. Training is provided, with a supportive team on site at HMP Humber.

The position requires good judgement, common sense and teamwork. National salary is £30,491 for a 37-hour week, with a generous leave and pension package on offer.

Qualifications

• You do not need any qualifications to do this job.
• Requires good judgement, common sense, responsibility and teamwork.

Responsibilities

• Gate duties: ensure secure entry/exit of staff, visitors, vehicles; carry out searches; escort staff and contractors.
• Control room: operate prison radio system; monitor CCTV; report suspicious activities.
• Visits: welcome visitors; escort them when needed.
• Correspondence: monitor/log mail; report contraband; preserve evidence where needed.
• Night duties: ensure cell doors are locked; prisoners are accounted for.
• Reception: photograph prisoners; process prisoners' property and parcels.
• Prisoner supervision: sometimes supervise prisoners; exchange clothing and property; escort prisoners with officers.
• Food delivery: walk and collect/deliver food trolleys; use tug vehicle when needed.
• Driving duties: collect mail from sorting office; may involve lifting heavy sacks.
• Phone calls: monitor PIN phone system; log PIN requests; complete records.
• Procedures and protocol: understand and conform to national/local policies; respond to incidents and emergencies.

Job description

Descriptions & requirements

Job description

An extraordinary job. Done by someone like you.

As part of our prison support team, your work will be varied and help to keep the prison moving. This is an active role where you will be doing a range of physical tasks. These can include lifting and carrying, plus long periods of standing and walking. There will also be periods of lone working whilst undertaking tasks on both day and night shifts.

You will not always be in contact with prisoners, it depends on the prison you work in. You will have full training and a supportive team by your side.

Address
HMP Humber, Everthorpe HU15 2JZ
Salary
30,491
City / Town
Hull
Region
Yorkshire and The Humber

Travel to Work – Some prison establishments are situated in rural locations with limited public transport options, therefore a driving licence and own transport is beneficial but is not an essential requirement of the role (unless specified*). Please note that shift start and finish times are fixed and it is your responsibility to get to and from your place of work on time for the start of your shift. Please carefully consider the location of this vacancy and your transport options.

Accommodation is not provided.

Life as an OSG

Your job can include:

Gate duties

• ensuring the secure entry and exit of staff, visitors, vehicles.
• carrying out searches of staff, prisoners, visitors and vehicles
• walking around the prison site to escort vehicles and contractors
• issuing and collecting staff keys and radios
• walking around the prison site patrolling and searching perimeter fence areas

Control room

• operating the prison radio system
• monitoring CCTV, ensuring all suspicious activities are reported.

Visits

• welcoming visitors on their arrival
• escorting them if needed

Correspondence

• monitoring and logging mail coming into the prison
• reporting any contraband items, preserving evidence where needed

Night duties

• ensuring cell doors are locked and all prisoners are safely accounted for.

Reception

• photographing prisoners
• processing prisoners’ property and parcels coming into the prison.

Prisoner supervision

• sometimes supervising prisoners
• exchanging clothing and property
• helping prison officers escort prisoners around the prison

Food delivery

• walking around the prison delivering and collecting food trollies, or sometimes using an electric tug vehicle

Driving duties

• collecting mail from the local sorting office, which may involve lifting heavy sacks.

Phone calls

• monitoring the prison’s Personal Identification Number (PIN) phone system
• maintaining the log of PIN phone requests from prisoners
• completing relevant records

Procedures and protocol

• understanding and conforming to national and local policies, responding appropriately to incidents and emergencies

You do not need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all teamwork.

National - £30,491

The salary figures quoted are for a 37‑hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening, and weekend shifts.

In addition to your base pay, you will receive:

• annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro‑ratio basis)
• 9 days bank, public and privilege holidays
• access to the generous Civil Service pension scheme
• season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme.

Hours

You will work an average of 37 hours per week, and this will include working night shifts, evenings, weekends, and Bank/Public holidays on a rolling shift pattern (these days are added to your holiday allowance). The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please visit our website

Job offers: ‘merit’ vacancy.

This is a ‘merit’ job vacancy. If you are successful at the interview, you will be added to a merit list based on your score.

When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.

You can stay on the merit list for 12 months. After this, you will need to apply again.

If your application is unsuccessful at the sift/Interview stage, a six‑month waiting period will be applied during which time you will not be allowed to submit any further applications for Operational Support Grade positions.

The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's . Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj‑recruitment‑vetting‑[e-mail] (mailto:Moj‑recruitment‑vetting‑[e-mail]) );
• To Ministry of Justice Resourcing ( resourcing‑[e-mail] (mailto:resourcing‑[e-mail]) );