23239 - Change Systems Project Officer

Ministry of Justice; East Midlands; Hybrid; GBP 28.000 - 38.000; Vollzeit

Zusammenfassung

Ministry of Justice in the UK seeks a Change Systems Project Officer (Band 3) to drive change across the HMPPS gateway and EQuiP systems. You will map processes, develop digital solutions with Power Platform, and manage stakeholder engagement across national teams. Hybrid working is available with office presence required in specified sites.

You will support training, communication, and continuous improvement while ensuring compliance and accessibility of systems for all users.

Qualifikationen

• Experience implementing change projects and process improvements.
• Basic financial analysis skills and project planning experience.
• Experience with documentation and stakeholder engagement.

Aufgaben

• Facilitate process mapping workshops to visualise workflows and improvements.
• Manage and streamline organisational processes for efficiency.
• Support change management initiatives with training and stakeholder engagement.
• Develop and deploy digital solutions using Power Platform (Power Apps, Power Automate, Power BI).
• Engage stakeholders across areas to gather requirements and communicate updates.
• Provide exceptional internal/external customer service on change services.
• Drive continuous improvement and monitor outcomes with MI data.
• Ensure compliance with relevant regulations and standards.
• Ensure accessibility of change systems and content for all users.
• Collect, analyse and report MI data to support decision making.

Kenntnisse

Process Mapping

Process Management

Change Management

Power Platform Utilization

Stakeholder Engagement

Customer Service

Continuous Improvement

Compliance

Accessibility

MI Data Reporting

Ausbildung

NVQ Level 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Power Platform

Jobbeschreibung

Job description

Job Summary - Change Systems Project Officer at HMPPS - Probation Service Band 3

Position Overview:

The Project Officer role specialises in change systems and is instrumental in facilitating the smooth implementation of HMPPS Gateway Management System and HMPPS EQuiP Process Management system and processes within His Majesty's Prison and Probation Service (HMPPS). The role focuses on process mapping, Power Platform utilization, and change management and is essential in driving organisational improvements and ensuring compliance with regulatory standards. The Change Systems Project Officers will be expected to work collaboratively with Project Officers from the Area and National Change teams, to ensure that project requests made through GMS are effectively deployed and actioned. Change Systems is a national team with tools deployed to support the whole of HMPPS and therefore there is an expectation that travel across the country may be required including some overnight stays.

Key Responsibilities

Process Mapping: Facilitate comprehensive process mapping workshops to visualise current workflows and identify opportunities for process optimization. Collaborate with stakeholders to document processes accurately and identify areas for improvement.

Process Management: Manage and streamline organisational processes to enhance efficiency and effectiveness. Support process improvement plans and implement changes to drive operational excellence.

Change Management: Support change management initiatives by facilitating communication, training, and stakeholder engagement activities with Area and National Change teams as well as wider stakeholders. Assist in the development and implementation of change management plans to ensure successful adoption of new processes and technologies.

Power Platform Utilization: Leverage the Microsoft Power Platform to develop and deploy digital solutions that support change management efforts. Utilise Power Apps, Power Automate, and Power BI to automate workflows, improve data visibility, and enhance decision-making processes.

Stakeholder Engagement: Engage with key stakeholders across the organization to gather requirements, promote change systems, gather feedback and ensure alignment with change objectives. Build strong relationships and effectively communicate updates and milestones to stakeholders at all levels. Facilitate process capture workshops and deliver training and briefings, both remotely and in person.

Customer Service: Provide exceptional customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring satisfaction with change management services. Act as a point of contact for stakeholders seeking assistance or guidance throughout the change process.

Continuous Improvement: Drive a culture of continuous improvement within the team, identifying opportunities to enhance processes, systems, and service delivery. Proactively seek feedback from stakeholders and implement improvements based on lessons learned.

Compliance: Ensure compliance with relevant regulations, policies, and standards throughout the change and process management process. Adhere to established compliance requirements and integrate compliance considerations into change and process management activities.

Accessibility: Ensure that change and process management systems and content are accessible and user-friendly for all stakeholders, including individuals with disabilities. Identify and address accessibility barriers to ensure equal access to information and services.

MI Data Reporting: Collect, analyse, and report on Management Information (MI) data related to change management activities, and share this with Area and National Teams. Generate insights and recommendations to support decision-making and measure the impact of change initiatives on organisational performance.

Experience

Experience of: Implementing change projects / Basic financial analysis / Project planning.

Technical

NVQ Level 3 or equivalent in a relevant subject (or appropriate practical experience), Microsoft: Word, Excel, Outlook, and PowerPoint, Power Platform.

This role will be contractually based at either of the following premises:

• York Probation Office, 108 Lowther Street, Guildhall, York YO31 7WD
• Derwent Court, 1 Stuart Street, Derby, DE1 2EQ

In line with our hybrid working policy, employees must be present in the office for at least 60% of their working hours, which generally equates to three days per week.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

Benefits

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro‑ratio basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.

Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK (https://www.gov.uk/help-with-childcare-costs/tax-free-childcare) or Childcare Choices (https://www.childcarechoices.gov.uk/) . You can determine your eligibility at https://www.childcarechoices.gov.uk/ .

Paid paternity, adoption and maternity leave.

Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order.

To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [e-mail]).

To Ministry of Justice Resourcing team ([e-mail]).

To the Civil Service Commission (details available here (https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/)).

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

For further information relating to this role, please contact Matthew Rhodes via email: [e-mail]

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [e-mail]

Please quote the job reference

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [e-mail]

Please quote the job reference 23239

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial i m ? . ) ... etc.