231307 Assistant Operational Services Manager/Support Staff Team Lead

NHS National Services Scotland; Bothwell; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A regional health service provider in Bothwell seeks a candidate to manage operational services and provide leadership to administrative staff. The role requires relevant qualifications, experience, and offers a hybrid working model. This position is ideal for candidates seeking to contribute to strategic implementations while working within a supportive team environment.

Benefits

27 days annual leave, increasing with service

Public holidays

NHS Pension Scheme membership

Paid sick leave

Occupational health services

Employee counselling services

Qualifications

• Degree in a relevant field required.
• Experience managing staff is essential.
• Must demonstrate excellent IT and communication skills.

Responsibilities

• Manage operational services to support the Management Team.
• Provide management and leadership to administrative and clerical staff.
• Contribute to the implementation of strategy.

Skills

Degree in Administration/Information Management/Public Services Management or equivalent

Experience of staff management

Excellent/Advanced IT Skills

Numeracy skills

Budgetary experience

Competent knowledge of NHS Policies & Procedures

Excellent communication and organisational skills

Flexibility and initiative

Full UK/EU/EEA driving licence

Education

Degree in Administration/Information Management/Public Services Management or equivalent

Job description

The Role

The Post Holder will manage operational services to support the Management Team. You will provide management and leadership to administrative and clerical staff and contribute to the implementation of strategy and will have specific responsibility for the management of non-clinical services.

The role is based at Kirklands Headquarters in Bothwell. Hybrid working is supported with a minimum 2 days per week on site (more on site working may be required to meet service needs).

Please see attached role profile for further information.

Please note: Interviews for this vacancy will be conducted in person, and will take place on Thursday 18/12/2025 in Kirklands, NHSL Headquarters, Fallside Road, Bothwell G71 8BB

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we’ll need you to bring

• Degree in Administration/Information Management/Public Services Management or equivalent
• Experience of staff management
• Excellent/Advanced IT Skills
• Numeracy skills
• Budgetary experience
• Competent knowledge of NHS Policies & Procedures
• Excellent communication and organisational skills
• Must be able to demonstrate flexibility, initiative and to make decisions in a pressurised environment.
• Driving Licence/Car Driver essential

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

Contract type

Permanent

Full time

37 hours

Location and Working Pattern

This role will be based in Kirklands - NHSL Headquarters

The working pattern for this role: Monday - Friday 9am - 5pm (evenings and weekends as required)

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Informal enquiries are encouraged, Please contact Susan Hearty, Operational Services Manager - Public Health on [e-mail]

For enquiries regarding the application form or recruitment process, please contact Marion Bisset Recruitment Administrator on [e-mail] (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e‑mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.