22394 - Operational Support Grade - Advance Into Justice (North East)

Ministry of Justice; Barnard Castle; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Annual leave: 25 days, increasing to 5

9 holidays

Level 2 apprenticeship in customer ser

Civil Service pension

Season ticket loans

Retail discounts

Employee Assistance Programme

Cycle to Work scheme

Job summary

Ministry of Justice in the United Kingdom is recruiting for an Operational Support Grade on a fixed-term contract for two years. The role will involve day-to-day running of a busy prison, including patrol, gate duties, deliveries, supervising visitors, CCTV monitoring, and night shifts to ensure continuous operations.

You will work within a close-knit team, with duties spanning reception, prisoner supervision, and the handling of mail and documents.

Responsibilities

• gate/portal duties: ensure secure entry and exit of staff, visitors, vehicles; search staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate establishment radio system and monitor CCTV
• visits: book visits; identify and process visitors on arrival, escort them if required
• censors/correspondence: monitor/log mail and report illicit items; preserve evidence
• night duties: ensure cells are locked and prisoners accounted for
• reception: assist in reception tasks; photograph prisoners; prepare property documents; search incoming property
• prisoner supervision: supervise prisoners during movement and exchanges
• food delivery: deliver/collect food trolley using equipment
• driving duties: transport prisoners and escorts; collect mail
• phone calls: monitor PIN system; log requests; verify solicitor numbers
• procedures: follow national/local policies and emergency procedures

Job description

22394 - Operational Support Grade - Advance Into Justice (North East)

**PLEASE NOTE** These positions are being offered on a Fixed Term Contract for a period of 2 years.

Your location preference will be captured on the on-line application form and you will be able to select a maximum of three prison locations.

As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.

In addition to your base pay, you will receive:

• annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)
• 9 days bank, public and privilege holidays
• access to a paid Level 2 apprenticeship in customer service
• access to the generous Civil Service pension scheme
• season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

Inner London - £36,752, Outer London - £34,609, Other locations - £30,491

The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts

Hours

You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please visit our website

Responsibilities, activities and duties are likely to include:

• gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
• visits: book visits; identify and process visitors on their arrival, escort them if required
• censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
• night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
• reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
• prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
• food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
• driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
• phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
• procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

At the interview we will assess you against the following Success Profile behaviours -

Communicating and Influencing

Managing a Quality Service

For more information please visit our website

The interview will be of a blended nature consisting of behaviours and experience

The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

For more information please visit our website: www.prisonsupportroles.co.uk

Job offers: ‘merit’ vacancy

This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score.

When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.

You can stay on the merit list for 12 months. After this, you’ll need to apply again.

Allowance Details

In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted.

At the interview we will assess you against the following Success Profile behaviours -Communicating and InfluencingManaging a Quality ServiceFor more information please visit our websiteThe interview will be of a blended nature consisting of behaviours and experienceThe interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.For more information please visit our website: www.prisonsupportroles.co.uk