2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds

Willis Towers Watson; Leeds; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A global benefits firm is seeking a dedicated individual to handle queries regarding pension schemes. The role involves providing support to clients and their members, ensuring a high-quality customer experience. Successful candidates will have strong communication skills and a GCSE or equivalent in Maths and English. The position allows for hybrid working, combining home and office.

Qualifications

• Good customer service skills and a focus on quality are essential.
• A natural communicator, eager to learn and grow.
• Able to work effectively under pressure.

Responsibilities

• Address queries from clients and pension scheme members.
• Provide professional service and support to scheme members.
• Build relationships with clients and understand their needs.
• Participate in training to enhance skills.

Skills

Customer service focus

Communication

Team player

Problem-solving

Attention to detail

Education

GCSE Grade 9-4/Grade C or above in Maths and English

Job description

Description

With 48,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start.

Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help.

Diversity, Equity and Inclusion

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Responsibilities

You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team, you’ll:

• Communicate with and support a wide range of clients and pension scheme members
• Provide a calm, empathetic and professional customer experience to our scheme members
• Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
• Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
• Take part in regular training to broaden your knowledge and build your skills
• Build relationships with clients and develop your knowledge of their pension schemes
• Spot and highlight areas where our services could be improved

Qualifications

Requirements:

• Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent
• Focused on quality and customer service
• Able to work accurately when things get busy
• A natural communicator and team player
• Eager to learn and happy to grow your experience
• Computer literate

Closing Date: 1st December 2025

Workstyles

We’re open to hybrid working for this role, which means blending working at home and days in the office, collaborating with and learning from the people around you.

Please note that we do not accept multiple applications and you should only select and apply to one programme per year

Application Process

• Stage 1: Apply online and attach your CV
• Stage 2: Complete an online assessment and a video interview
• Stage 3: Attend a virtual assessment centre, where you’ll meet members of the team
• Stage 4: Offer and onboarding

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]