2026 Customer Service Apprenticeship - Emerging Talent Program

JPMorganChase; Bournemouth; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading global financial services firm is seeking a Customer Service Apprentice in Bournemouth. This role includes client advocacy, problem-solving, and a supportive team environment. Successful candidates will achieve a Level 3 Customer Service Qualification while gaining valuable experience. Applicants should include their GCSE results on their CV.

Qualifications

• Achieved or predicted to achieve 5 GCSEs (or equivalent) including English and Mathematics.
• Eligibility for Apprenticeship Levy Funding.

Responsibilities

• Provide first call resolution by answering client calls and analyzing information.
• Resolve client issues expediently while adhering to policies.
• Troubleshoot technical problems and maintain knowledge of products.

Skills

Client relationship management

Problem-solving

Excellent communication skills

Teamwork

Multitasking

Education

5 GCSEs at grade 4 or above

Tools

Microsoft Office

Job description

Become an integral part of our JPMorganChase team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office.

As a Customer Service Apprentice in JPMorganChase Merchant Services, you will be an advocate for our clients and internal partners. This program is designed to kickstart your career with a mix of valuable workplace experience, successive skills training, one day a week study time, and extra support from a dedicated mentor, after which you will gain a Level 3 Customer Service Specialist Qualification after successful completion.

Job responsibilities

• Provides first call resolution by answering client calls, identifying and analysing information
• Resolves client issues and concerns expediently, adhering to business policies, and ensuring timely follow-up on inquiries
• Troubleshoots technical problems, and maintains knowledge of new products and services to offer viable solutions
• Demonstrates exemplary teamwork by maintaining a professional, positive, and supportive attitude

Required qualifications, capabilities, and skills

• Achieved or predicted to achieve 5 GCSEs (or their equivalent) at grade 4 or above, including English and Mathematics
• Meeting the eligibility criteria for Apprenticeship Levy Funding
• Willing to work schedules during our operating hours, which includes bank holidays

Preferred qualifications, capabilities, and skills

• Good knowledge of French or other European Modern Foreign Language
• Excellent verbal and written communication skills, with the ability to provide professional and interpersonal interactions
• Capable of multitasking, demonstrating flexibility to take on different tasks within the team
• Self-motivated and able to work well both independently and in team settings
• Knowledge of computer software systems like Microsoft Office

Please make sure to include your achieved or predicted GCSE results (or equivalent) at the top of your CV as otherwise your application will not be screened.

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

What's Next?

To begin the application process, you will be asked to enter your email address. This email will be used to create and maintain your profile, so please ensure it is one you will have long-term access to.

Once you have submitted your application, we will review it to assess your eligibility. If you advance to the next stage, you will receive an email invitation to participate in a in person Superday.

Please be aware that due to the high volume of applications, the recruitment process may take several months. We will keep you informed of your application status as decisions are made.

The program commences in autumn 2026.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.