2026 Chubb Apprenticeship Programme: Claims & Operations, Birmingham

Chubb; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global insurance provider seeks passionate individuals for its 24-month Apprenticeship Programme focused on Claims and Operations. This program offers hands-on experience across key areas of the insurance cycle, equipping you with vital skills and an industry-recognised qualification. Applicants should possess minimum A-levels, excellent communication skills, and a proactive, customer-focused mindset. Join to unlock your potential in a dynamic professional environment.

Benefits

Competitive salary

Comprehensive benefits package

Personal and professional development opportunities

Support for acquiring qualifications

Qualifications

• Eager to learn and grow in a dynamic environment.
• Willingness to embrace new challenges.
• Strong collaborative mindset and curiosity.

Responsibilities

• Support underwriting teams to deliver client service.
• Assist in delivering Chubb’s claims strategy.
• Identify process improvements to optimise efficiency.

Skills

Customer-centric mindset

Attention to detail

Written and spoken English

Communication skills

Organisational skills

Education

Minimum A-levels including GCSE Mathematics and English

Job description

Chubb Apprenticeship Programme: Claims & Operations

With You, Chubb is Better

• Are you ready to launch your career in the dynamic world of insurance?
• Do you want to gain hands-on experience while earning an industry-recognised qualification?
• Are you excited to work for a global organisation where your contributions make a real impact?

If so, the Chubb Apprenticeship Programmeis the perfect first step in your career journey!

About the Programme

TheChubb Apprenticeship Programmeis a 24-month opportunity designed to give you hands-on experience across ourClaimsandUnderwriting Operationsfunctions, spending 12 months in each area. This rotational structure provides a comprehensive understanding of the insurance cycle while equipping you with practical skills and industry knowledge. As an Apprentice, you’ll gain valuable insights and expertise that can pave the way for future roles inoperations,underwriting,claims management, andrisk analysis.

The programme combines20% structured learningwith80% on-the-job training, focusing on Chubb’s technical expertise, digital tools, and personal development. With exposure to both underwriting operations and claims, you’ll build a strong foundation for a career in these areas and beyond. Whether you aspire to excel inoperations,claims, or other exciting fields, this programme is your perfect starting point.

Your Rotations

• Underwriting Operations
  Support underwriting teams to deliver exceptional client service. You’ll take ownership of key operational tasks, including:

• Recording insurance risks
• Managing bookings
• Preparing policy documents
• Processing endorsements

You’ll also identify and implement process improvements to optimise efficiency and enhance workflows. Working at the heart of our business, you’ll collaborate with diverse teams and build a strong foundation in insurance operations.

• Claims
  Discover what happens behind the scenes after an incident. In this rotation, you’ll:

• Assist in delivering Chubb’s claims strategy
• Collaborate with internal and external stakeholders
• Ensure claims are handled efficiently and in line with standards

By working closely with the claims team, you’ll develop the skills to exceed customer and broker expectations and lay the foundation for a successful career in insurance claims.

Why Join Chubb

At Chubb, we assess, assume, and manage risk with expertise and discipline. As a global leader in insurance, we operate in54 countries and territories, offering a wide range of products, including property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance.

Chubb is defined by itsbroad product offerings,exceptional financial strength, andglobal reach, supported by local expertise. As part of our team, you’ll work in diverse, multicultural environments that foster international collaboration and enhance communication and cultural understanding.

We are committed to developing our employees, offering extensive opportunities for progression and professional growth. Joining Chubb as an Apprentice is more than just a role, it’s the beginning of an exciting and rewarding career.

What You’ll Gain

• Acompetitive salarywith growth potential as you gain experience
• Acomprehensive benefits package
• Personal and professional development through achallenging yet rewarding programme
• Full support to achieve theInsurance Practitioner Level 3 Apprenticeship Standardand theCertificate in Insurance (Cert CII)
• Potential for apermanent roleupon successful completion
• Aninclusive, supportive environmentwhere everyone can thrive

Qualifications

Who We’re Looking For

We’re looking for individuals eager to learn, grow, and succeed in a dynamic environment. No prior experience in insurance is required; just a willingness to embrace new challenges and develop your skills.

Requirements:

• MinimumA-levels (grade C or above)or equivalent (e.g., Scottish Standard Grade, Junior Certificate in Ireland), including GCSE Mathematics and English
• Proficient inwritten and spoken English
• High level ofaccuracyand attention to detail
• Acustomer-centric mindsetwith the ability to empathise and build rapport
• Excellentverbal and written communication skills
• Aproactive, solution-oriented approachwith adaptability to new processes
• Strongorganisational skillsand the ability to prioritise tasks effectively
• Acollaborative mindset, curiosity, and eagerness to solve problems
• A“can-do” attitude, commitment to excellence, and a drive to learn

Ready to take the first step in your career? Join Chubb and unlock your potential in a dynamic, global organisation.