1st Line Support Technician

UBT; Warwick; On-site; GBP 30,000 - 35,000; Full time

Job summary

A global consulting organisation is looking for an IT Support Technician in Warwick. You will provide first-line technical support, troubleshoot various IT issues, and manage support tickets. The ideal candidate is enthusiastic about technology, possesses strong problem-solving skills, and has a relevant degree or equivalent experience. This role offers a competitive salary and benefits, including a company car and daily meal provisions.

Benefits

Company car

Free breakfast and lunch daily

Support for professional development

Collaborative work environment

Qualifications

• Proactive approach to IT support and keen to learn and develop.
• Strong technical problem-solving skills for resolving IT issues.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first-line technical support to onsite and remote users.
• Troubleshoot hardware, software, and network issues.
• Log and manage support tickets through the ITSM system.

Skills

Technical problem-solving

Communication skills

Customer-focused mindset

Education

Degree in Information Technology, Computer Science, or related discipline

Tools

Windows

Microsoft 365

Active Directory

Intune

Job description

Overview

IT Support Technician (Level 1 Onsite Support Agent)

Location: Warwick (with travel to London and other UK offices as required)

Salary: £30,000 - £35,000 per annum (depending on experience)

Benefits: Company car, free breakfast and lunch daily

About The Company

Universal Business Team (UBT) is a global consulting organisation that partners with over 3,000 family businesses across 19 countries. We provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an impact.

Responsibilities

• Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests
• Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology
• Support audio-visual and conferencing systems within offices and meeting spaces
• Log, update, and manage all support tickets through the ITSM system
• Escalate unresolved issues appropriately to Level 2 or Level 3 support teams
• Create and maintain technical documentation and knowledge base articles
• Communicate effectively with users, ensuring their needs are understood and met in a professional and friendly manner

Requirements

This role would suit someone who is enthusiastic about technology and eager to build a career in IT support. You will have a proactive approach, excellent communication skills, and a strong desire to learn and develop within a supportive team environment.

Essential Skills and Experience

• Degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience)
• Strong technical problem-solving skills with the ability to diagnose and resolve a range of IT issues
• Excellent communication and interpersonal skills
• A customer-focused mindset with the ability to work well under pressure
• Strong organisational skills and attention to detail

Desirable Skills and Certifications

• Familiarity with Windows, Microsoft 365, Active Directory, and Intune
• Understanding of ITIL principles and service management processes
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation

Benefits

• Competitive salary of £30,000 - £35,000 per annum, depending on experience
• Company car provided for travel between sites
• Free breakfast and lunch provided daily
• The opportunity to work in a collaborative, globally connected environment
• Support for professional development and industry-recognised IT certifications
• Standard working hours: 7:00 am - 4:00 pm, with flexibility required for occasional global meetings

If you are a recent graduate looking to launch your IT career in a hands-on, people-focused role and want to join a purpose-driven organisation, we would love to hear from you.

Please submit your CV and a short cover letter outlining your interest and suitability for the position.